Call Center Associate – Medicaid

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Address inquiries from Virginia Medicaid members and providers utilizing a computerized system, standard scripts, and established procedures.

• Collect information, evaluate caller needs, research and resolve inquiries, and document interactions.

• Provide details regarding eligibility, claim status, and provider enrollment information.

• Adhere to documented policies and procedures, including call handling and escalation protocols.

• Advocate for the needs of Medicaid recipients and providers.

• Achieve productivity, attendance, and performance objectives.

• Work collaboratively with team members to enhance customer satisfaction.

• Verify documents and images as required.

• Complete all mandatory training assignments.

⛳️ Requirements

• A high school diploma or GED is required.

• Background checks and/or drug screenings are necessary.

• Access to high-speed internet is essential.

• A dedicated workspace that is free from noise and distractions is required.

• Bilingual abilities; proficiency in Spanish is preferred.

• Prior experience in a call center or customer service environment is preferred.

• Previous exposure to Medicaid, Medicare, or health insurance is preferred.

• Familiarity with computer systems, including data entry and database documentation, is preferred.

• Knowledge of the Medicaid Management Information System (MMIS) is beneficial.

• Experience in managing inbound customer support calls is essential.

• Strong communication and customer service skills are required.

• Ability to thrive in a fast-paced call center environment is necessary.

• Basic computer skills and the ability to navigate multiple systems are required.

• Consistent attendance and a strong work ethic are expected.

🏝️ Benefits

• Benefits start from day one (medical, dental, vision) for eligible positions.

• Paid time off and holidays are provided.

• Weekends are off.

• Paid training is available.

• Opportunities for career growth and advancement are offered.

• A supportive and inclusive work environment is fostered.

• Health insurance coverage is provided.

• Voluntary dental and vision programs are available.

• Life and disability insurance options are included.

• A retirement savings plan is offered.

• Bonus or incentive eligibility based on business needs is available.