Call Center Agent II

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Answer and address incoming customer support calls

• Handle outgoing call requests

• Log calls in tracking and ticketing systems

• Address customer questions and deliver information within set timelines

• Serve as a bridge between the claims department and service providers

• Investigate customer claims within primary payor systems

• Maintain the highest standard of customer service during every interaction

• Execute any other assigned or necessary tasks

⛳️ Requirements

• High school diploma required; Bachelor's degree preferred

• 2–3+ years of relevant professional experience in healthcare claims operations or within a call center setting

• Previous experience in a healthcare call center or customer service role

• Capability to work independently with minimal supervision

• In-depth understanding of covered benefits, coding, reimbursement policies, and related contracts

• Strong verbal and written communication abilities

• Keen attention to detail and effective problem-solving skills

• Proficient in Microsoft Office applications, particularly Word and Excel

• Preferred proficiency in spoken and written Spanish

• Willingness to collaborate across various time zones

• Candidates may need to undergo a pre-employment criminal background check

🏝️ Benefits

• Full-time, permanent position

• Remote working conditions

• Possible travel based on company requirements

• Reasonable accommodations available for individuals with disabilities

• Commitment to equal opportunity employment and workforce diversity