Call Center Agent II

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handle and address incoming phone calls for customer support.

• Make outbound calls as per request.

• Log all communications in ticketing and tracking systems.

• Address customer queries and provide information within stipulated timelines.

• Serve as a liaison between the claims department and healthcare providers.

• Investigate customer claims in primary payor systems.

• Deliver exceptional customer service on every interaction.

• Carry out additional duties as required.

• Offer customer service to UST clients through inbound call center operations.

• Report directly to the Customer Service Manager.

⛳️ Requirements

• A high school diploma is mandatory; a Bachelor’s degree is preferred.

• 2–3+ years of relevant experience in healthcare claims operations or in a call center setting.

• Prior experience in a healthcare call center or customer service role.

• Capability to work independently with minimal supervision.

• Thorough knowledge of covered benefits, coding, reimbursement policies, and contracts.

• Excellent verbal and written communication abilities.

• Strong attention to detail and adept problem-solving skills.

• Proficient in MS Office applications, particularly Word and Excel.

• Proficiency in speaking and writing in Spanish is preferred.

• May need to undergo a pre-employment criminal background check.

• Ability to work across various time zones in a hybrid or remote setting.

• Must be able to sit and/or stand for extended periods while using video technology on a computer.

🏝️ Benefits

• Full-time, permanent position.

• Work from a remote location.

• Travel may be necessary based on company requirements.

• Reasonable accommodations provided for individuals with disabilities.

• Equal opportunity employer dedicated to workforce diversity.