Call Center Agent II

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Answer and address inbound customer support calls

• Handle outbound call requests

• Record calls in tracking and ticketing systems

• Address customer inquiries and deliver information within specified timeframes

• Serve as a bridge between the claims department and providers

• Investigate customer claims in primary payor systems

• Maintain the highest level of customer service with every interaction

• Carry out additional duties as assigned or necessary

⛳️ Requirements

• High school diploma required

• Bachelor’s degree preferred

• 2-3+ years of relevant experience in healthcare claims operations or a call center setting

• Previous experience in a healthcare call center or customer service role

• Ability to work independently with minimal supervision

• In-depth knowledge of covered benefits, coding, reimbursement policies, and contracts

• Strong verbal and written communication abilities

• High attention to detail and effective problem-solving skills

• Proficiency in Microsoft Office applications, particularly Word and Excel

• Preferred proficiency in spoken and written Spanish

• Capacity to work across multiple time zones

• Candidates may need to undergo a pre-employment criminal background check

🏝️ Benefits

• Full-time, permanent position

• Remote work setting

• Opportunities to work across different time zones

• Possible travel based on company requirements

• Reasonable accommodations available for individuals with disabilities

• Commitment to equal opportunity employment