Call Center Agent

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Answer inbound calls from current customers.

• Handle service requests, such as adding or removing vehicles and drivers, updating lienholder information, and distributing policy documents.

• Provide information regarding existing insurance policy coverages and benefits.

• Modify current insurance policies as needed.

• Retain policyholders by offering solutions to customers who may be considering cancellation.

• Address customer needs concerning Jerry's insurance products and partnerships with carriers.

⛳️ Requirements

• Minimum of 2 years of experience in a call center setting.

• Capability to multitask and prioritize various competing demands.

• A strong desire to assist others.

• Must live in an eligible state: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia for this hourly position.

• Must be legally allowed to work in the U.S.

• A P&C license is not required at the time of hiring; the company will cover the cost of the license after employment begins.

🏝️ Benefits

• Employer-sponsored P&C license, anticipated to be obtained within 60 days of starting.

• Medical, dental, and vision coverage.

• 401(k) matching program.

• Opportunity for remote work.

• Provision of work equipment.

• Continuous training and mentorship support.

• Flexible scheduling options: 5-day, 8-hour shifts or a 4-day, 10-hour workweek.

• Paid time off benefits.

• Paid parental leave.

• Wellness programs available.

• Potential for equity opportunities or stock options.