Call Center Agent

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Handle incoming calls from current customers

• Fulfill service requests, such as adding or removing vehicles and drivers, incorporating lienholder information, and dispatching policy documents

• Address inquiries regarding current insurance policies, coverage options, and policy advantages

• Modify existing policies as needed

• Retain Jerry policyholders by proactively seeking solutions for customers at risk of cancellation

• Collaborate with Jerry's extensive portfolio of over 55 insurance carrier partners and products

⛳️ Requirements

• Capability to juggle multiple tasks and handle conflicting priorities

• A strong desire to assist others

• At least 2 years of experience in a call center setting

• Must reside in an eligible state: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia for full-time hourly roles

• Must be legally permitted to work in the U.S.

• Must possess or indicate the status of a valid P&C license; Jerry.ai will cover the cost of the license if necessary, which is expected to be obtained within 60 days of employment

🏝️ Benefits

• We will cover the cost of your P&C license (to be completed within 60 days of starting)

• Medical, dental, and vision insurance coverage

• 401K matching program

• Opportunity to work remotely

• Provision of work equipment

• Continuous training and mentorship from our leadership team

• Flexible scheduling options: choose between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek

• Paid time off

• Paid parental leave

• Wellness benefits

• Potential for equity opportunities or stock options as part of the overall rewards package