Business Systems Manager

This is a fully remote position, open to applicants in United States, +8 more locations.

📋 Description

• Take ownership of the business systems intake process and prioritize requests from Sales Ops, Finance, Channel, Product, and Marketing.

• Lead agile delivery processes, which include sprint planning, backlog grooming, and user acceptance testing (UAT).

• Convert operational requests into user stories that include clear and testable acceptance criteria.

• Collaborate with the Business Systems Software Engineer to establish infrastructure and DevOps practices, encompassing environments, deployment pipelines, testing, and rollback procedures.

• Ensure data quality across core systems through audits, data cleanup, and continuous monitoring.

• Develop and maintain context libraries for engineering tasks.

• Work together with Salesforce and NetSuite/Celigo administrators to route requests and diagnose issues related to data integrity.

• Transform business requirements into detailed specifications while ensuring proper architecture and data-flow decisions are validated.

• Balance the delivery of rapid MVPs with the long-term goals outlined in the systems roadmap.

• Update quoting, dynamic pricing, and subscription management systems, including the Pulse subscription model.

⛳️ Requirements

• Minimum of 5 years of experience in business systems analysis, product management, or revenue operations, with extensive hands-on experience in Salesforce and NetSuite.

• Proven experience in establishing or enhancing DevOps practices, including environments, continuous integration/continuous deployment (CI/CD), and release management, particularly in a small or resource-limited team.

• Expertise in auditing and improving data quality along with the ability to implement ongoing data checks.

• Adept at distinguishing between configuration fixes and re-architecture, with the capability to write clear and precise specifications.

• A history of converting ambiguous business challenges into structured, prioritized backlogs with well-defined acceptance criteria.

• Experience in leading agile delivery from start to finish, including user acceptance testing (UAT).

• Practical experience in deploying production work using AI development tools.

• Familiarity with subscription and entitlement mechanics, including proration, true-forward reconciliation, and co-terming.

• A Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience in technical product environments.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Supportive and inclusive company culture.