Associate, Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee administrative processes for incoming patient referrals

• Create precise patient records and assist with sending appointment reminders

• Respond to incoming calls from patients and direct requests to healthcare providers

• Manage scheduling adjustments to ensure a seamless virtual front-desk experience

• Act as the primary support for the internal clinic helpdesk

• Assess and escalate issues to the Operations team as necessary

• Keep schedules accurate, update systems, and notify providers of any changes

• Support billing administration by gathering necessary information, updating records, and directing issues to the billing team

• Ensure data accuracy across EMRs, trackers, and internal tools

• Identify gaps in processes and operational challenges for escalation or enhancement

⛳️ Requirements

• 0–2 years of relevant experience in operations, administrative support, customer service, or healthcare-related fields

• Reside in or be willing to work within the Eastern Time Zone

• Excellent organizational abilities and meticulous attention to detail

• Capacity to handle multiple tasks simultaneously

• Strong problem-solving skills and sound judgment

• Comfortable with ambiguity, change, and the dynamic environment of an early-stage company

• A sincere interest in behavioral health and aiding patient care

• Proficiency in Spanish is a plus

🏝️ Benefits

• Flexible remote work options

• Competitive healthcare benefits

• Generous paid time off policy

• Opportunities for professional development

• Chance to learn from seasoned leaders in healthcare and behavioral health

• Purpose-driven work focused on improving access to behavioral health services