Business Systems Analyst III

This is a fully remote position, open to applicants in Arizona, +5 more locations.

📋 Description

• Provide strategic insights into enterprise business systems through detailed analysis, reporting, and operational support.

• Act as a technical subject matter expert on Hyland OnBase and comprehensive Enterprise Content Management systems.

• Collect business requirements and implement suitable system specifications.

• Oversee workflows to ensure compliance and effectiveness.

• Detect and resolve process bottlenecks via system testing, configuration, or workflow enhancement.

• Mentor or supervise less experienced analysts within the team.

• Source, compile, and analyze system and document metrics.

• Evaluate data for accuracy, storage efficiency, and workflow performance, and convey insights to stakeholders.

• Define business and system requirements for Hyland OnBase and ECM projects.

• Communicate solutions through functional specifications, reports, project plans, and technical documentation.

• Identify challenges impacting document lifecycles or system processes and assist in their resolution.

• Ensure regulatory compliance through rigorous testing and analysis.

• Generate advanced operational reports based on data analysis, user feedback, and system testing.

• Recognize patterns, system bottlenecks, and opportunities for improvement.

• Create automated workflow enhancements derived from analysis findings.

• Provide expert Tier 2/3 technical support for OnBase and associated ECM platforms.

• Address escalated inquiries, uphold system stability, and enhance the end-user experience.

• Apply recommended system modifications and upgrades.

• Advise business units on platform functionalities and data output.

⛳️ Requirements

• Bachelor’s Degree and 4 years of experience in Systems Support, Business Analytics, or Enterprise Content Management (ECM) Operations Support; OR High School Diploma or GED and 8 years of relevant experience.

• Practical experience in administering, configuring, or supporting the Hyland OnBase platform, including Workflow, Unity Client, Document Types, Keywords, or Reporting Dashboards.

• This role may only be filled in AZ, FL, GA, IL, NC, or TX.

• Preferred: Active Hyland OnBase certifications such as OCSA, OCWA, OCWV, or OCSE.

• Preferred: AIIM Certified Information Professional (CIP) or Information Governance Professional (IGP).

• Preferred: IIBA CBAP/CCBA certification or familiarity with SQL and relational databases for custom reporting and troubleshooting.

🏝️ Benefits

• Variable incentives, bonuses, benefits, and/or other awards may be included in total compensation.

• Competitive, thoughtfully designed, and high-quality benefits program.

• Benefits information available at https://jobs.firstcitizens.com/benefits.