Senior Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales, Marketing, Customer Success, Finance, and HR to design, manage, and enhance essential business applications.

• Support comprehensive business operations, encompassing Go-To-Market and Quote-to-Cash functions.

• Assist in shaping business processes, defining requirements, and configuring systems for Salesforce, HubSpot, NetSuite, and other enterprise platforms.

• Identify opportunities for improvement and convert business requirements into effective system solutions.

• Ensure the daily health, usability, and adoption of supported platforms.

• Leverage automation and AI tools to enhance team efficiency and system effectiveness.

• Lead business process evaluations and improvement initiatives focused on efficiency, automation, scalability, and data integrity.

• Create business requirements, functional specifications, and support documentation.

• Configure and maintain workflows, automation, permissions, data standards, and system integrations using Claude Co-Work, MCPs, and various AI tools.

• Analyze Jira reports and dashboards to assess Business Systems team support SLAs.

• Support reports, dashboards, and business data solutions.

• Collaborate with stakeholders to establish operational KPIs and reporting mechanisms.

• Manage assigned projects from initiation through kickoff, delivery, go-live, and post-launch adoption.

• Oversee project scope, schedule, status, and stakeholder communications.

• Facilitate and engage in SIT and UAT, including test case development, business-user coordination, issue triage, and validation against requirements.

⛳️ Requirements

• Hands-on experience with Salesforce CRM (Sales Cloud) in an analyst, project, or power-user role.

• Working knowledge of Salesforce objects and fields, workflows, and automation processes.

• Salesforce Administrator experience is mandatory.

• Salesforce Administrator certification is preferred.

• Salesforce Platform Developer certification is advantageous.

• Experience with ERP systems such as NetSuite, Oracle, SAP, or Microsoft Dynamics is required.

• Familiarity with order management, billing, accounts receivable, and revenue recognition processes.

• Strong understanding of SaaS business operations and complete quote-to-cash or lead-to-cash processes.

• Knowledge of data flows among marketing platforms, CRM, CPQ, billing, and ERP systems.

• Experience in managing CPQ applications is preferred.

• Exceptional written and verbal communication, facilitation, and stakeholder management abilities.

• Proven capacity to communicate effectively with executives, business users, and technical teams.

• Demonstrated history of delivering business systems or software implementation projects from inception to go-live.

• Familiarity with Agile/Scrum and traditional waterfall methodologies, risk management, and status reporting.

• Over 6 years of experience as a Business Analyst or Business Systems Analyst supporting GTM, revenue, or financial systems.

• Proficient in eliciting and documenting requirements, crafting user stories, functional specifications, and process maps.

• Capability to utilize AI for drafting concise requirements.

• Experience in leading requirements workshops and cross-functional meetings.

• Practical experience with System Integration Testing (SIT) and User Acceptance Testing (UAT), including test planning and validation.

• Strong analytical capabilities.

• Proficiency in Excel.

• Experience in interpreting data to create reports and dashboards.

• SQL knowledge is advantageous.

• Eligibility to work in the United States will be confirmed through E-Verify.

🏝️ Benefits

• Equal opportunity employment.

• Reasonable accommodations for individuals with disabilities.

• E-Verify employment eligibility verification.

• The employer will not require applicants to make payments or purchase equipment.