Senior Business Analyst – Dynamics 365

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Become a part of a committed nearshore team that is developing a placement management platform for a client in the US education sector.

• Take ownership of requirements from initial discovery through to user acceptance.

• Facilitate discovery workshops and conduct interviews with business stakeholders from various user groups.

• Analyze current-state and future-state processes.

• Create documentation for workflows, business rules, and edge cases.

• Draft clear user stories that include testable acceptance criteria.

• Maintain the backlog in collaboration with the product owner.

• Define data requirements, encompassing entities, fields, relationships, validations, and integration touchpoints.

• Organize and lead User Acceptance Testing (UAT), which involves writing test scenarios, coordinating testers, tracking defects, and securing sign-off.

• Serve as the liaison between stakeholders and the development team within an Agile environment, aligning with US Central Time.

⛳️ Requirements

• Proven experience as a Business Analyst or Requirements Engineer in software or CRM implementations.

• Demonstrated ability to lead the complete cycle: from discovery to user stories and acceptance criteria, as well as process and data requirements, and UAT.

• Strong skills in process mapping (BPMN or similar).

• Familiarity with data models.

• Experience utilizing Agile tools such as Azure DevOps or Jira.

• Advanced English proficiency, with the ability to confidently facilitate sessions with US stakeholders.

• Experience with Dynamics 365 / Dataverse or other CRM projects is a plus.

• Background in education, healthcare, or scheduling and placement workflows is advantageous.

• Certifications such as CBAP / CCBA, PSPO, or MB-910 are considered a plus.

🏝️ Benefits

• Health and dental insurance.

• Meal and food allowances.

• Childcare assistance.

• Extended paternity leave.

• Partnerships with gyms and health and wellness professionals through Wellhub (Gympass) TotalPass.

• Profit Sharing and Results Participation (PLR).

• Life insurance.

• Access to a continuous learning platform (CI&T University).

• Discount club.

• A free online platform dedicated to physical, mental, and overall well-being.

• Courses on pregnancy and responsible parenting.

• Collaborations with online learning platforms.

• Language learning resources.

• A dedicated Health and Well-being team, inclusion specialists, and affinity groups.

• Support and accommodations for individuals with disabilities throughout the selection process.