Business Systems Analyst II – Core Programming

This is a fully remote position, open to applicants in California.

📋 Description

• Manage all facets of the Software Development Lifecycle for enterprise-level software solutions.

• Evaluate, analyze, and document the needs of business units, workflows, program functionalities, and technical business processes.

• Facilitate discussions around joint business/IT requirements and lead stakeholder review meetings.

• Deliver analytical system solutions for key stakeholders.

• Identify functional gaps in software and opportunities for enhancement.

• Collaborate with product owners to establish product backlogs utilizing Agile methodologies.

• Develop user stories complete with acceptance criteria.

• Act as a technical subject matter expert throughout project implementation from start to finish.

• Train and mentor BSA I team members.

• Engage in scrum activities including daily scrums, sprint planning, backlog refinement, sprint retrospectives, and reviews.

• Promote Agile practices and continuous service improvement.

• Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models.

• Provide Tier 2 application support and address internal tickets for enterprise-managed software solutions.

• Oversee and assist with software upgrades.

• Troubleshoot issues, aid in triage, assess risks, and act as an escalation point for incident management.

• Manage application customizations, dashboards, workflows, role-based access, and reporting support.

• Address business-line application requests and reported issues through investigation and ticket escalation.

• Keep application users updated on issue progress and resolutions in accordance with service-level agreements.

• Coordinate with third-party service providers and internal technical teams regarding software requirements and production issues.

• Maintain relationships with business lines, internal technical teams, and third-party service providers.

• Participate in on-call support for critical after-hours application issues or major outages.

⛳️ Requirements

• Associate’s Degree in Information Technology, Project Management, or Business Administration is required.

• Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or a related field is preferred.

• A minimum of 5 years of experience in financial or health services, encompassing technical business analysis, product development, and process improvement is required.

• Experience in an Agile environment or Azure ecosystem (DevOps) is highly preferred.

• Proficient in Visio, MS Word, Excel, PDF, SharePoint, and similar tools.

• Must meet the background screening requirements stipulated by the Federal Credit Union Act.

• Availability for on-call support for critical after-hours application issues or major outages as needed.

🏝️ Benefits

• Competitive and internally equitable total rewards compensation package.

• Comprehensive compensation package.

• Well-being and work-life balance programs.

• Opportunities for career development and growth.

• Rewards and recognition initiatives.

• Commitment to Diversity, Equity, and Inclusion.