Business Systems Analyst – Enterprise Device Engineering

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with business clients, IT teams, and engineering resources to collect, analyze, document, and convert business requirements into technical specifications.

• Partner with Enterprise Device Engineering to assess, design, test, and implement solutions across endpoint management platforms, including Microsoft Intune, Windows, macOS, mobile devices, virtual desktops, and related technologies.

• Identify and leverage opportunities to utilize AI and automation to enhance service delivery, improve user experience, increase service stability, and minimize manual effort across Enterprise Device Engineering.

• Support the business and technical requirements for Ricoh enterprise printing services, which encompass print management, device deployment, service processes, user experience, vendor coordination, and continuous service improvement.

• Establish metrics and reporting requirements that cover device health, compliance, software deployment, service performance, lifecycle status, virtual desktop experience, and other operational indicators.

• Develop, manage, and maintain documentation, including business process maps, standard operating procedures, and customer training resources.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or a related field (or equivalent experience).

• 3–5 years of business analysis experience, preferably in a corporate IT infrastructure setting.

• Proficient understanding of enterprise IT services, including device management, software delivery, virtual environments, cloud services, and end-user technologies.

• Capability to comprehend technical concepts and collaborate with engineering teams to convert business needs into clear functional and technical specifications.

• Ability to utilize data, metrics, and trends to identify opportunities, measure results, and support recommendations.

• Strong analytical, problem-solving, and data-gathering skills with a proven history of bridging the gap between technical developers and non-technical business units.

• Competence in creating clear business requirements, process documentation, procedures, presentations, and various materials for diverse audiences.

• Experience working within agile project delivery methodologies and tools (e.g., Jira, Confluence).

• Direct experience with or supporting Microsoft Intune or other Mobile Device Management technologies (preferred).

• General understanding of how enterprise platforms, applications, workflows, APIs, and data sources interact and support business processes (preferred).

• Familiarity with Conversational AI and Managed Print Services (preferred).

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Life insurance

• 401(k) with a company match

• Mental health coverage

• Gender affirming benefits

• Family building benefits

• Paid parental leave

• Associate discounts

• Community involvement opportunities

• Bonus or Incentive Plan eligibility