Business Systems Analyst, CRM/Low-Code

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Serve as a no-code configurator within the Creatio platform.

• Set up sections, objects, reference data, and product catalogs for retail, corporate, Islamic, and private banking sectors.

• Design and develop comprehensive business processes using the BPMN designer and dynamic case flows for leads, referrals, and opportunities.

• Create Freedom UI screens, forms, dashboards, and reports.

• Configure roles, organizational structures, and manage record- and field-level access rights.

• Engage in fit-gap workshops alongside business SMEs.

• Gather requirements, convert them into use cases, and recognize how the product addresses business needs.

• Develop proof-of-concept screens and demos for client presentations and presales activities.

• Document and maintain configuration specifications.

• Assist with System Integration Testing (SIT) and User Acceptance Testing (UAT) for configured solutions.

• Collaborate with solution architects and developers at the intersection of configuration and custom development.

• Present configured solutions directly to clients.

⛳️ Requirements

• 3–5 years of experience as a systems or business analyst in enterprise system implementations (CRM, ERP, BPM, ECM).

• Proven implementation experience specifically — not in support or data analytics.

• Proficient in BPMN at the design level, including end-to-end processes with gateways, parallel branches, timers, and escalation.

• Fundamental understanding of relational data modeling: tables, one-to-many and many-to-many relationships, lookups, and normalization.

• Hands-on configuration experience with any low-code, CRM, or BPM platform such as Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C, or similar.

• Experience in configuring role models and access rights.

• Direct experience working with clients, running workshops, demonstrating work, and capturing and confirming requirements.

• Technical proficiency: ability to read SQL queries, understand REST APIs and JSON, and check logs.

• Proficient in English at B2 level or higher.

• Experience with Creatio or certification from Creatio Academy is a plus.

• Familiarity with the banking or financial services domain is advantageous.

• Experience at a systems integrator providing services to corporate clients is a bonus.

• Quality Assurance background on implementation projects is desirable.

• UX sensibility for business applications is a plus.

• Bilingual or experience with RTL interfaces is a plus.

🏝️ Benefits

• Fully funded certification from Creatio Academy (No-Code Analyst, along with Freedom UI and mobile workshops).

• A foundational position in a new practice.

• Kick off your first project with an international enterprise banking program, offering direct client exposure from the outset.

• Clearly defined career progression — from no-code configurator to senior analyst to low-code solution architect — supported by a certification track.

• Competitive remuneration.

• Hybrid work arrangement.

• Premium healthcare package with PVI and comprehensive annual health check-ups.

• Competitive salary along with a 13th salary bonus.

• Lunch allowance provided.

• Dynamic company culture with engaging activities.

• International working environment with AI-driven strategic initiatives.

• Opportunities for global collaboration with both Vietnamese and international colleagues.