Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main business analyst for eClinicalWorks EHR and Practice Management processes.

• Collaborate with clinical, administrative, billing, and IT stakeholders to collect, analyze, and document business requirements.

• Assess current workflows and suggest enhancements utilizing eCW functionalities.

• Assist in the configuration, upkeep, and optimization of eCW modules, templates, order sets, forms, reports, and workflows.

• Investigate system issues, troubleshoot problems, and coordinate solutions with internal teams and eCW support.

• Create functional specifications, workflow diagrams, test scripts, user stories, and business process documentation.

• Support system upgrades, patches, enhancements, and the implementation of new features.

• Conduct user acceptance testing and verify system changes prior to deployment in production.

• Facilitate data analysis, reporting, dashboards, and operational metrics using eCW reporting tools or similar systems.

• Provide training, guidance, and support to end users regarding eCW workflows and best practices.

• Collaborate closely with revenue cycle teams to assist with billing, claims, eligibility, scheduling, referrals, and payment processes.

• Ensure that system modifications adhere to healthcare regulations, HIPAA requirements, and organizational guidelines.

• Engage in project planning, status updates, risk assessment, and implementation activities.

• Keep comprehensive documentation of system configurations, workflows, issues, and their resolutions.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or a related discipline; equivalent experience may be acceptable.

• A minimum of 3 years of experience as a Business Systems Analyst, Clinical Systems Analyst, or Healthcare IT Analyst.

• Practical experience with eClinicalWorks — specifically eCW EHR and/or Practice Management systems.

• Deep understanding of healthcare clinical workflows and/or ambulatory practice operations.

• Experience in gathering requirements, documenting workflows, and facilitating system enhancements.

• Knowledge of EHR configuration, testing, troubleshooting, and end-user support.

• Familiarity with HIPAA and healthcare data privacy regulations.

• Strong analytical, problem-solving, and communication abilities.

• Capability to work with cross-functional teams including clinicians, front office, billing, IT, and leadership.

• Proficiency in Microsoft Office tools such as Excel, Visio, PowerPoint, and Word.

• Preferred: Experience in supporting eCW upgrades, migrations, or implementation projects.

• Preferred: Understanding of revenue cycle workflows including scheduling, eligibility, claims, coding, billing, denials, and payments.

• Preferred: Experience with reporting tools, SQL, dashboards, or healthcare analytics.

• Preferred: Knowledge of HL7 interfaces, APIs, lab interfaces, and interoperability standards.

• Preferred: Experience with patient portals, telehealth, referrals, document management, and care coordination workflows.

• Preferred: Certification or training in eClinicalWorks is advantageous.

• Preferred: Experience in an ambulatory care, physician group, or multi-specialty practice environment.

🏝️ Benefits

• Competitive salary and comprehensive health benefits.

• Opportunities for professional development and continuous learning.

• Supportive work environment with a focus on work-life balance.

• Access to advanced technological tools and resources.

• Collaborative team culture that values diverse perspectives.