Business Systems Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the Joiner, Mover, and Leaver processes throughout the organization while identifying and proposing opportunities for process enhancements.

• Supervise and ensure the effective implementation and upkeep of Role-Based Access Control.

• Participate in the assessment and selection of the best tools and systems to guarantee efficiency and effectiveness.

• Offer internal support for tool and system-related issues through ticketing, ensuring exceptional customer service.

• Develop, regularly review, and maintain documentation to ensure its accuracy and relevance.

• Effectively manage and complete assigned tasks and objectives to meet deadlines and performance metrics.

• Collaborate with internal stakeholders to gather and respond to their needs efficiently.

• Improve the experience of clients, colleagues, and stakeholders by embodying and promoting ENSEK’s values.

⛳️ Requirements

• Capably organize and manage a clear workload to achieve objectives.

• Keen to acquire new skills and techniques in process and technical support.

• Proficient in creating and mapping Standard Operating Procedures for knowledge sharing.

• Ability to address urgent tasks and issues promptly.

• Exhibits discretion and manages confidential information with sensitivity.

• Strong skills in stakeholder management and communication.

• A customer service-driven approach when resolving colleague issues.

• Comfortable working both independently and collaboratively within a team.

• Committed to taking pride in one’s work and striving for excellence.

• Experience in administering various systems and tools (preferred but not mandatory).

• Familiarity with Role-Based Access Control and the Principle of Least Privilege (preferred but not mandatory).

🏝️ Benefits

• 25 days of annual leave plus bank holidays.

• Option to purchase or sell 5 additional annual leave days each year.

• Vitality Health Insurance, which includes private healthcare, virtual GP access, mental health support, and wellness perks (50% discount on gym memberships - Virgin Active, Nuffield, PureGym).

• Pension plan with a 5% matched contribution.

• Regular team and company-wide events.

• 2 volunteering days annually to contribute to the community.

• Remote-first working environment with office locations in London and Nottingham.