Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily administration of HubSpot across CRM and marketing, encompassing campaigns, lists, workflows, lifecycle stages, data management, and new configurations.

• Assist the Marketing and Sales Development teams by converting business requirements into scalable system solutions and dependable processes.

• Develop and sustain an understanding of data flows within CRM, quote-to-cash, ERP, and the data platform.

• Evaluate the downstream effects of proposed changes and identify dependencies, risks, and data quality issues across interconnected systems.

• Collaborate with business unit presidents, general managers, functional leaders, technical partners, and system users to collect requirements and produce documentation, user stories, and actionable tickets.

• Assess and prioritize incoming requests, resolve issues within your purview, and delegate execution tasks to the appropriate global administration resources.

• Clarify vague requests and assist stakeholders in defining desired outcomes, requirements, and priorities.

• Facilitate system integrations and onboarding processes for new business units related to the CRM or marketing technology stack.

• Create and maintain system documentation, operating standards, and SOPs.

• Identify opportunities to enhance system adoption, data integrity, workflow efficiency, and user experience.

⛳️ Requirements

• A minimum of 3 years' experience in business systems, CRM administration, revenue systems, or a related field.

• Proven hands-on experience with HubSpot administration across both CRM and Marketing Hub.

• Ability to work across multiple systems and analyze data flows, integrations, dependencies, and downstream impacts.

• Experience in gathering requirements and translating business needs into precise documentation, user stories, or technical tickets.

• Strong proficiency in written and verbal communication in English.

• Capacity to work US business hours in a remote setting.

• Experience in a multi-entity, acquisitive, private-equity-backed, or B2B SaaS environment.

• Familiarity with marketing operations concepts, including lists, workflows, lead lifecycle management, and data hygiene.

• Preference for candidates with exposure to Salesforce, NetSuite, an integration platform like Workato, data hygiene tools such as Insycle, or reporting tools like Lightdash.

• Final candidates must successfully pass a background check.

• Cordance does not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

🏝️ Benefits

• Comprehensive Health Coverage: Coverage begins on your first day of employment.

• 401K Plan (US): 1:1 match for the first 3% of contributions and 0.5:1 match for the next 2%; 4% match when contributing 5% of salary; pre-tax and Roth options; eligible the first of the month after 90 days; immediately vested.

• RRSP (CAN): 1:1 match for the first 3% of contributions and 0.5:1 match for the next 2%; 4% match when contributing 5% of salary; pre-tax and Roth options; eligible the first of the month after 90 days; immediately vested.

• Flexible PTO: uncapped paid time off.

• 12 weeks paid parental leave for all employees.

• Monthly remote-work stipend of $75 USD / $140 CAD for phone and internet.

• Generous holiday schedule.

• Reasonable accommodations for applicants and employees with disabilities.