Business Analyst – Creatio

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collect and document both business and functional requirements from stakeholders.

• Convert requirements into user stories, epics, and acceptance criteria.

• Analyze customer data and usage patterns to uncover insights and opportunities for improvement.

• Map and enhance business processes along with customer workflows.

• Model and assist in the implementation of process automation.

• Collaborate with technical teams to provide CRM solutions and customizations.

• Configure and tailor solutions utilizing no-code/low-code tools.

• Validate system designs and implementations against business needs.

• Engage with clients to encourage adoption and address delivery challenges.

• Lead or assist in client training and onboarding initiatives.

• Operate within an agile delivery framework and take part in sprint activities.

• Collaborate with clients to outline future work.

• Work alongside clients and Bits In Glass sales and delivery teams to pinpoint future work opportunities, maintain change control, and maximize value-added tasks.

⛳️ Requirements

• Bachelor’s degree in Business, IT, or a related field.

• 3–5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions.

• Strong grasp of Customer Success principles and CRM systems, preferably Creatio.

• Demonstrated ability to collaborate with cross-functional teams to deliver customer-focused solutions and enhance business processes.

• Excellent communication and interpersonal skills.

• Experience with enterprise clients.

• Proficiency in data analysis, reporting tools, and presenting insights.

• Capability to manage multiple projects and prioritize tasks effectively.

• Strong analytical abilities.

• Experience in process mapping and identifying areas for improvement.

• Outstanding written and verbal communication skills.

• Problem-solving skills centered on customer-centric solutions.

• Strong project management capabilities with a focus on deadlines and quality.

• Customer-first mindset.

• Technical knowledge of low-code platforms and system integrations.

• Keen attention to detail in documentation and solution delivery.

• Familiarity with Jira or DevOps.

• Certifications in CRM platforms or customer success management are advantageous.

🏝️ Benefits

• Supportive, collaborative team environment.

• Great Place to Work recognition.

• Industry partner awards.

• Opportunities to deepen expertise and enhance skills.

• Meaningful work addressing real-world business challenges.

• Full-time employment.