Business Analyst, Creatio

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collect and document both business and functional requirements from stakeholders.

• Convert requirements into user stories, epics, and acceptance criteria.

• Analyze customer data and usage patterns to discover insights and areas for improvement.

• Map and enhance business processes and customer workflows.

• Model and assist in the implementation of process automation.

• Collaborate with technical teams to deliver CRM solutions and customizations.

• Configure and tailor solutions utilizing no-code/low-code tools.

• Assess system designs and implementations against business requirements.

• Engage with clients to facilitate adoption and address delivery challenges.

• Lead or assist in client training and onboarding sessions.

• Operate within an agile delivery framework and take part in sprint activities.

• Collaborate with clients and Bits In Glass sales and delivery teams to pinpoint future work opportunities, maintain change control, and maximize value-added efforts.

⛳️ Requirements

• Bachelor's degree in Business, IT, or a related discipline.

• 3–5 years of experience as a Business Analyst, emphasizing customer success and CRM solutions.

• Strong comprehension of Customer Success principles and CRM systems, with a notable preference for Creatio.

• Demonstrated ability to collaborate with cross-functional teams to provide customer-driven solutions and enhance business processes.

• Experience with enterprise clients.

• Proficient in data analysis, reporting tools, and presenting insights.

• Capability to manage multiple projects and prioritize tasks effectively.

• Excellent analytical, communication, interpersonal, problem-solving, project management, and customer-focused skills.

• Experience in process mapping and identifying areas for improvement.

• Technical knowledge of low-code platforms and system integrations.

• Exceptional attention to detail in documentation and solution delivery.

• Familiarity with Jira or DevOps.

• Certifications in CRM platforms or customer success management are advantageous.

🏝️ Benefits

• Supportive, driven, and collaborative team environment.

• Opportunities to enhance skills and deepen expertise.

• Engaging work that addresses real-world business challenges.

• Global recognition as a Great Place to Work.

• Industry partner awards.

• A fun and people-focused workplace.