Business Support – Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Proactively explore routine issues, pinpoint practical solutions, and ensure adherence to established processes until completion.

• Assist in monthly team meetings and ongoing business activities by collecting information and preparing meeting materials, presentations, and other supporting documents.

• Organize, monitor, and follow up on ongoing initiatives.

• Ensure transparency regarding priorities, actions, deadlines, and deliverables.

• Oversee daily business administration and operational tasks.

• Identify areas for enhancing administrative processes, workflows, and overall business efficiency.

• Manage confidential support hotline inquiries and route them to the appropriate internal consultant.

• Supervise and maintain the general company inbox.

• Address, act upon, or escalate inquiries in a timely manner.

• Offer support to clients and stakeholders, preparing, formatting, organizing, and distributing client documentation.

• Assist with the implementation and ongoing management of the CRM, ensuring data quality and database upkeep.

• Keep business databases accurate and perform data cleansing tasks.

• Utilize AI and digital tools to enhance administration, efficiency, workflows, templates, and processes.

• Organize and manage the internal Google Drive and central business resource library.

• Transform suitable client resources into reusable internal templates and materials.

• Prepare and format both internal and client-facing documents.

• Conduct marketing activities, scheduling and publishing provided social media, newsletters, blogs, and other communications.

• Create and update Canva graphics and branded materials.

• Assist in business development by connecting, following, engaging, and generating leads through LinkedIn.

• Provide executive assistance, managing inboxes, diaries, meetings, travel, accommodations, merchandise, client gifts, and general administrative coordination.

• Offer ad hoc support to the broader team.

⛳️ Requirements

• A minimum of 5 years of relevant professional experience in business administration, business support, operations coordination, executive assistance, or a similar role.

• A Bachelor's degree in Business Administration, Management, Communications, Marketing, or a related field, or equivalent relevant experience.

• Proven experience in managing multiple workstreams and taking ownership of recurring processes.

• Exceptional organizational, prioritization, and time-management abilities.

• Capability to manage competing priorities consistently across various areas of responsibility.

• Strong written and verbal communication skills in English.

• A professional and service-oriented demeanor when interacting with clients and stakeholders.

• Keen attention to detail and expertise in professional document formatting.

• Experience in managing documents, digital filing systems, databases, and shared resources.

• Proficiency in Google Workspace.

• Familiarity with CRM systems, including record maintenance and data quality support.

• Experience in maintaining databases and performing data cleansing.

• Comfortable assisting with prepared social media, newsletters, blogs, and lead-generation activities.

• Confidence in using AI tools to enhance productivity, content preparation, formatting, and process improvement.

• Comfortable using Canva or similar design tools to produce polished, on-brand materials.

• High level of discretion and sound judgment in handling confidential or sensitive information.

• Proactive, resourceful, and solutions-oriented mindset.

• Ability to independently investigate routine issues and propose suitable solutions.

• Capacity to work effectively as part of a remote and geographically distributed team.

• Strong sense of ownership and accountability for assigned processes.

🏝️ Benefits

• Company-provided full setup for desktop/laptop with backup internet.

• Free pre-employment medical assessment (T&C apply).

• HMO coverage effective from the first day of employment.

• 15 vacation leaves and 5 sick leaves.

• Annual performance reviews.

• Unlimited employee referral incentives.

• Employee loan facilities.

• Social clubs and interest workshops.

• Company events offering chances to win exciting prizes and recognition for outstanding performance.

• Statutory benefits including maternity, paternity, and solo parent leaves, Magna Carta for Women, retirement benefits, overtime, and premium pays.

• Emphasis on work-life balance.

• A genuinely caring leadership team.

• Competitive salary package.