Business Support Liaison

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Oversee on-site systems and facilitate communication between the vendor and the client.

• Offer support and readiness for systems and identification.

• Provide troubleshooting assistance to Agents and Representatives.

• Manage the tracking and issuance of Agent and Representative IDs.

• Notify the client about new, terminated, and modified Agent and Representative statuses.

• Handle tracking of system issues, escalation, and resolution support.

• Coordinate all requests for access, changes, and terminations related to project workers.

• Log into and utilize the client's chat platform for seamless and real-time communication.

• Assist with new user uploads and resolve issues relating to contracted services.

⛳️ Requirements

• Experience in IT service and support management.

• Knowledge of Contact Center processes and support.

• Strong customer service skills.

• Excellent communication and project management abilities.

• A sense of urgency along with the capability to influence and negotiate effectively.

• Ability to swiftly prioritize and assess the impact of issues.

• Preferred experience in contact center operations.

• Familiarity with system and ID administration.

• Proficient in using a client chat platform for cohesive and real-time communication.

🏝️ Benefits

• Comprehensive work-from-home program.

• People-first organizational culture.

• Commitment to diversity and inclusion across various cultures.

• Recognition through awards for Best Place to Work.

• Global experience in a company environment.

• Employee-rated 4.6 out of 5 on Glassdoor.