Business Support Assistant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide exceptional administrative support across the team's operations.

• Deliver outstanding customer service to both internal and external stakeholders.

• Address inquiries and support requests related to DofE delivery and operational procedures.

• Manage and document inquiries and complaints in accordance with DofE policies and procedures.

• Assist with data gathering, reporting, and analysis, identifying trends and potential risks.

• Generate reports and assist with information requests.

• Maintain precise records and ensure robust administrative processes.

• Support initiatives for continuous improvement and identify opportunities to enhance services and resources.

• Stay informed about developments in the DofE programme and eDofE systems.

• Collaborate with colleagues across the UK through various projects and working groups.

• Provide assistance to other areas of Business Support as needed.

• Process and oversee licensing activities for Licensed Organisations throughout England, including license modifications and terminations.

• Manage verification processes for the Gold Award and handle related inquiries.

• Support Gold Award Celebration events, including managing guest invitations.

• Offer advice and assistance concerning licensing, Gold Award approvals, and celebration events.

• Create adult and demonstration accounts within eDofE in compliance with safeguarding requirements.

• Handle complaints and incidents, escalating them when necessary.

⛳️ Requirements

• Prior experience in an administrative capacity.

• Experience in providing customer support and using customer service platforms.

• Confidence in engaging with a diverse range of stakeholders.

• Proficient in Microsoft Office applications, including Word, Outlook, Excel, Teams, and PowerPoint.

• Proven problem-solving skills within an administrative context.

• Experience in maintaining accurate records and managing information with precision.

• Excellent organisational skills with a strong attention to detail.

• Strong time management and ability to prioritize effectively.

• Customer-oriented mindset with a commitment to delivering high-quality service.

• Proficient literacy and numeracy skills.

• Strong verbal and written communication abilities.

• Capability to work independently while managing competing priorities.

• Proactive and positive demeanor with a willingness to assist colleagues.

• Collaborative spirit and strong teamwork skills.

• Enhanced Disclosure and Barring Service check required.

• References to cover any gaps in employment or education.

• Eligibility to work in the UK.

• Health check required.

🏝️ Benefits

• Generous pension contribution.

• Employee assistance programme.

• Healthcare cash plan.

• Volunteer leave.

• 25 days of holiday, in addition to Bank Holidays.

• An extra 3 days of paid leave between Christmas and the New Year.

• Option to purchase additional annual leave.

• Access to a benefits discount website.

• Death in service benefit equivalent to 4 x salary.

• Incapacity benefit.

• Generous family leave policy.

• Comprehensive sick leave policy.

• Geographical allowance of 7%, capped at £4,000 per annum, for eligible home or office-based postcodes within 30 miles of Charing Cross.