Business Support Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage telephone and email inquiries while accurately documenting them in the CRM system.

• Serve as a professional point of contact for clients.

• Address inquiries, concerns, and requests promptly and effectively.

• Collaborate with internal teams regarding project updates and client communications.

• Assess and process incoming inquiries.

• Offer product-related assistance and direct technical inquiries to the relevant internal teams.

• Initiate quoting tasks by downloading and recording necessary information, including client schedules from PDF to Excel.

• Generate quotes.

• Answer calls in a prompt and professional manner.

• Respond directly when possible or coordinate responses within the required timeframes.

• Utilize internal technical product training and the LOLA chatbot to address customer questions via phone, email, or online chat.

• Forward complex queries to the appropriate team members.

• Assist in managing the Sales inbox.

• Collaborate with the internal team to ensure timely service delivery and fulfill client expectations.

⛳️ Requirements

• A minimum of 2-5 years of experience in customer service, sales support, administration, BPO, or a related role.

• Experience in construction, building materials, manufacturing, engineering, property, interiors, or similar industries is preferred.

• Strong communication and administrative abilities.

• Excellent command of written and spoken English, with confidence in communicating with UK customers.

• Proficient in Microsoft Excel, Word, Outlook, and PDF documents.

• Familiarity with CRM systems or other business management platforms is advantageous.

• Strong attention to detail and precision.

• Good organizational skills with the ability to manage multiple tasks and priorities.

• Confident and professional telephone communication style.

• Positive, customer-centric attitude with exceptional interpersonal skills.

• Quick learner of new products, systems, and processes.

• Dependable, proactive, and comfortable working as part of a team.

• Availability to work UK hours, Monday to Friday, from 7:30 am to 4:00 pm, with a 3:30 pm finish on Fridays.

• Excellent proficiency in written and spoken English.

• A reliable, high-speed broadband connection is required.

🏝️ Benefits

• Secure legal employment through Employer of Record services.

• Remote work arrangement.

• Monday to Friday work schedule.

• Supportive team environment.

• Inclusive and diverse workplace.

• Competitive compensation packages.

• Genuine opportunities for career advancement.

• Comprehensive support throughout the hiring process from application to onboarding.