Business Solutions Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the qualification process, discovery phase, solution scoping, estimation, and proposal development for Professional Services.

• Identify, position, and market both attached and non-attached service opportunities within asset-intensive service sectors.

• Accelerate the growth of Professional Services bookings by discovering, qualifying, and securing implementation, advisory, adoption, optimization, and transformational services opportunities.

• Formulate and implement strategies aimed at increasing revenue from non-attached services.

• Collaborate with account teams on service-oriented engagement strategies that enhance customer value and increase service penetration.

• Maintain a strong services pipeline and provide accurate forecasts of opportunities throughout the sales process.

• Engage with customers in high-level discussions regarding strategic goals, operational challenges, and desired outcomes.

• Provide consultation on field service management, asset service management, workforce optimization, service revenue growth, digital transformation, and service lifecycle initiatives.

• Identify and communicate essential success factors for acquiring, implementing, adopting, and realizing value from PTC solutions.

• Oversee discovery, requirements definition, solution scoping, effort estimation, and development of service proposals.

• Suggest implementation strategies, service offerings, and adoption methods while balancing delivery risks with business objectives.

• Create Statements of Work that align with project scope, timelines, deliverables, and success criteria.

• Manage complex services sales cycles through both operational and executive leadership levels.

• Act as a trusted advisor for business transformation initiatives facilitated by field service and service lifecycle management solutions.

• Work in collaboration with Sales, Customer Success, Product Management, Professional Services, Finance, Legal, and Partner organizations to drive deal closure and ensure customer success.

⛳️ Requirements

• Proven experience in selling Professional Services, Advisory Services, Consulting Services, or Customer Success offerings in an enterprise software context.

• Demonstrated success in driving revenue from non-attached services and formulating services-led sales strategies.

• Significant experience in leading discovery phases, project scoping, effort estimation, proposal development, and creating Statements of Work.

• Knowledge of field service management, service lifecycle management, asset-centric operations, or initiatives related to enterprise service transformation.

• Experience assisting customers in at least two of the following industries: manufacturing, industrial equipment, energy and utilities, oil and gas, medical technology/life sciences, telecommunications, automotive, aerospace and defense, or construction and field services.

• Proven capability to develop and sustain relationships with internal stakeholders, partners, and executive-level customer sponsors.

• Experience in presenting and selling to C-level executives and business decision-makers.

• Strong consultative selling abilities, business acumen, and value-selling skills.

• Previous experience in a quota-carrying sales role is preferred.

• Bachelor’s degree in business or a related field.

• Must have authorization to work in the United States without current or future employment-based immigration sponsorship.

🏝️ Benefits

• Employee share purchase program (ESPP) that allows for the acquisition of discounted PTC stock.

• Certain positions may qualify for equity programs.

• Comprehensive medical, dental, and vision insurance.

• Paid time off and sick leave.

• Tuition reimbursement opportunities.

• 401(k) contributions with employer matching.

• Flexible spending accounts available.

• Life insurance coverage.

• Disability insurance options.

• Generous commuter subsidy for employees assigned to the office.

• Opportunities for continuous learning and career advancement.

• An inclusive workplace culture.

• Equal Opportunity Employer.