Business Retention Representative

This is a fully remote position, open to applicants in Alabama, +15 more states.

📋 Description

• Develop, update, and sustain contracts alongside a base of business clients subscribing to voice and broadband services.

• Engage with small and medium-sized enterprises that are contacting us to discontinue their services.

• Showcase the advantages of Cable One services and suggest offerings that align more closely with customer requirements.

• Address and resolve customer issues to retain their accounts.

• Employ problem-solving strategies to keep customers from reducing or terminating their services.

• Interact with existing customers to assist them in renewing their contracts.

• Follow up with subscribers to clarify queries or confirm assistance.

• Identify the causes of customer dissatisfaction and deliver swift resolutions.

• Promote Sparklight digital, HSD, and phone products to current business clients.

• Collaborate with various departments to respond to customer inquiries and address concerns.

• Undertake additional responsibilities as necessary to uphold the company's mission, brand values, and organizational principles.

⛳️ Requirements

• High school diploma or general education degree (GED); or three to six months of related experience and/or training; or a combination of relevant education and experience.

• Associate’s degree (A.A.) is preferred.

• Experience in telecommunications is preferred; training will be provided.

• Previous sales experience is preferred.

• Ability to work independently as well as collaboratively in a team setting.

• Detail-oriented and a self-starter.

• Capacity to remain calm and patient when dealing with frustrated customers.

• Confidence to professionally and persistently sell services even after a customer declines an offer.

• Strong problem-solving skills.

• Successful background check, drug screening, and reference verification required prior to hiring.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance for self, spouse, and children.

• Paid time off including vacation, holidays, and personal/sick days.

• 401(k) plan with a 100% company match (matching program starts after one year of service, up to 5% of eligible compensation).

• Group legal plan with identity theft protection.

• Tuition reimbursement up to $5,250 during the first year.

• Up to seventy-five dollars a month towards cable and internet services.

• Annual community support to various organizations across the U.S.

• Associate recognition and awards programs.

• Opportunities for advancement.

• A collaborative work environment.