Business Relationship Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary relationship manager for designated funeral director partners

• Cultivate trusted connections with executive, operational, and branch-level stakeholders

• Frequently travel for in-person meetings at various locations throughout the UK

• Create and implement joint growth strategies that align with strategic objectives

• Discover opportunities to boost funeral plan sales, enhance customer engagement, and improve operational performance

• Conduct regular business reviews, providing performance insights, recommendations, and updates on objectives

• Analyze sales, conversion, and operational data to uncover trends, risks, and opportunities

• Propel funeral plan sales growth through colleague engagement, sales support, training, and targeted marketing campaigns

• Advocate for partner needs and feedback internally to influence business priorities and foster continuous improvement

• Assist in the implementation and adoption of products, services, and digital tools

• Ensure governance and oversight of partner activities, regulatory compliance, customer outcomes, and business standards

• Represent EPS at partner events, conferences, and industry gatherings

• Manage and oversee relationships with Appointed Representatives

⛳️ Requirements

• Proven expertise in managing strategic partnerships or key accounts in a regulated commercial setting

• Demonstrated ability to engage and influence stakeholders across all organizational levels, including executive leadership teams

• Strong relationship management capabilities, with a track record of building long-term collaborative partnerships

• Commercially savvy with the skills to analyze performance data and translate insights into growth opportunities

• Exceptional communication, presentation, and facilitation abilities

• Solid understanding of sales development, colleague engagement, and initiatives for performance improvement

• Familiarity with regulated sales environments and the significance of achieving positive customer outcomes

• Previous experience in the funeral sector is advantageous

🏝️ Benefits

• Car allowance

• Group Personal Pension with up to 12% employer contribution

• Generous annual bonus scheme with on-target bonuses ranging from 6% to 24%

• 25 days of annual leave plus bank holidays

• Holiday buy and sell scheme

• Private healthcare

• Income protection

• Life assurance

• £200 annual personal grant to a charity of your choice

• At least one volunteering day per year

• Employee Assistance Programme

• Comprehensive study support to achieve professional qualifications

• Access to virtual GP services

• Enhanced maternity and paternity pay

• Remote / field-based working options

• Opportunities for career advancement and development