Business Process Excellence Coach – CI/OpEx

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive significant, intricate, cross-departmental, and organization-wide process enhancement projects from the identification of issues through to execution and ongoing support.

• Evaluate existing processes, workflows, and transitions to uncover inefficiencies, risks, root causes, and opportunities for enhancement.

• Develop future-state operational frameworks, workflows, and governance structures to enhance speed, quality, accuracy, and customer satisfaction.

• Utilize MOS, Six Sigma, and continuous improvement methodologies in non-manufacturing and knowledge-centric environments.

• Convert methodologies into practical, business-oriented solutions that yield measurable and lasting results.

• Collaborate with functional leaders to ensure alignment of improvement efforts with strategic goals, customer requirements, and compliance standards.

• Shape decisions through analytical insights, data-informed recommendations, and communication at the executive level.

• Conduct workshops and collaborative sessions to unify stakeholders and expedite the adoption of change.

• Mentor teams, MOS apprentices, facilitators, and leaders on continuous improvement tools, mindsets, and behaviors.

• Guide MOS leaders or continuous improvement practitioners and cultivate future leaders in process excellence.

• Integrate continuous improvement practices and governance to enhance organizational maturity.

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, Operations, or a related discipline, or equivalent education/experience.

• Over 5 years of experience in business process enhancement, operational excellence, or enterprise transformation roles.

• Demonstrated experience in leading complex, cross-functional projects with quantifiable business outcomes.

• Exceptional skills in facilitation, problem-solving, and influencing stakeholders.

• Capability to work autonomously and manage uncertainty effectively.

• Preferred certifications in MOS or Six Sigma (Green Belt, Black Belt, or D5 certification – various tools).

• Background in improving service, transactional, or knowledge-driven processes.

• Familiarity with change management and process automation.

• Candidates residing outside of Indianapolis must be willing and able to travel approximately 50% of the time.

• Must be eligible for employment in the United States; Delta Faucet Company participates in E-Verify.

🏝️ Benefits

• Comprehensive benefit plans.

• Retirement and savings programs.

• Tuition reimbursement.

• Employee incentive programs.

• Resources for mental, physical, and financial well-being.

• Access to LinkedIn Learning.

• Internal opportunities to engage in cross-company projects.

• Four employee-led and self-directed Business Resource Groups.

• Paid volunteer day each year.

• Flexible work-life balance.

• Approximately 50% remote work flexibility as implied by remote location, subject to travel requirements.