Business Process Excellence Coach – CI/OpEx

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive process enhancement and operational excellence across non-manufacturing sectors such as Supply Chain, HR, Finance, Customer Service, Product Management, IT, and Commercial/Marketing.

• Lead extensive, intricate, cross-functional, and enterprise-wide process improvement projects from the initial problem definition to implementation and sustainment.

• Analyze existing processes, workflows, and handoff points to uncover inefficiencies, risks, root causes, and opportunities for improvement.

• Design future operating models, workflows, and governance structures to enhance speed, quality, accuracy, customer experience, scalability, and cost-effectiveness.

• Implement MOS, Six Sigma, and continuous improvement methodologies in non-manufacturing and knowledge-intensive environments.

• Translate these methodologies into actionable, business-centric solutions that yield measurable and sustainable outcomes.

• Collaborate with functional leaders to ensure initiatives are aligned with strategic priorities, customer requirements, and compliance standards.

• Influence decision-making through analytical insights, data-driven proposals, and effective communication at the executive level.

• Facilitate workshops and collaborative sessions to align stakeholders and expedite the adoption of changes.

• Mentor teams, MOS apprentices, facilitators, and leaders on continuous improvement tools, mindset, and behaviors.

• Guide MOS leaders or continuous improvement practitioners and nurture the next generation of process excellence leaders.

• Integrate continuous improvement practices and governance to elevate organizational maturity.

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, Operations, or a related discipline, or equivalent education/experience.

• Over 5 years of experience in roles focused on business process enhancement, operational excellence, or enterprise transformation.

• Demonstrated experience in leading complex, cross-functional initiatives that result in measurable business outcomes.

• Strong skills in facilitation, problem-solving, and influencing stakeholders.

• Capability to work independently and manage ambiguity effectively.

• Preferred certifications in MOS or Six Sigma (Green Belt, Black Belt, or D5 certification – multiple tools).

• Experience in enhancing service, transactional, or knowledge-based processes.

• Familiarity with change management and process automation.

• Candidates residing outside Indianapolis must be willing and able to travel approximately 50% of the time.

• Must be eligible for employment in the United States.

🏝️ Benefits

• Comprehensive benefit plans.

• Retirement and savings programs.

• Tuition reimbursement.

• Employee incentive programs.

• Resources for mental, physical, and financial wellbeing.

• Access to LinkedIn Learning.

• Opportunities to engage in cross-company projects.

• Four employee-led and self-directed Business Resource Groups.

• One paid volunteer day annually.

• Flexible work-life balance.

• Diversity and inclusion initiatives.