Business Process Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the discovery and design of business processes through stakeholder interviews, workshops, observations, process walkthroughs, and collaborative design sessions.

• Analyze and document current-state business processes, encompassing activities, roles, handoffs, systems, data interactions, pain points, dependencies, controls, and exceptions.

• Design optimized future-state processes and workflows aimed at minimizing unnecessary complexity and enhancing efficiency.

• Create service blueprints and workflow models to serve as implementation guides for platform development teams.

• Model process activities, decision points, approvals, roles, business rules, handoffs, statuses, triggers, dependencies, exception paths, and escalation scenarios.

• Utilize BPMN and service design techniques to produce consistent, comprehensible, and implementation-ready process artifacts.

• Map interactions between users, business processes, data, systems, and supporting services across comprehensive workflows.

• Collaborate with Business Analysts and subject matter experts to ensure process designs align with business requirements, Federal financial processes, policies, controls, and operational needs.

• Challenge unnecessary legacy practices and differentiate business requirements from constraints imposed by legacy systems.

• Identify opportunities for process simplification, standardization, automation, and enhanced user experience.

• Work alongside solution architects, platform developers, and integration teams to guarantee designs are feasible within a configurable workflow platform.

• Refine process designs based on technical feasibility, stakeholder feedback, testing results, and changing business needs.

• Assist development and testing teams by clarifying process intent, workflow behavior, business rules, exception scenarios, and anticipated outcomes.

• Maintain process and service-design artifacts throughout the implementation phase.

• Support the implementation of a modernized financial and budget application for a federal client.

⛳️ Requirements

• Over 7 years of experience in Business Process Engineering, Service Design, Business Process Management, Process Improvement, or a related field, supporting complex enterprise transformation or technology initiatives.

• Proven experience in designing future-state business processes and workflow-driven solutions.

• Strong practical experience in developing business process models, workflow diagrams, and service blueprints.

• Familiarity with Business Process Model and Notation (BPMN) or similar structured process-modeling methodologies.

• Experience in modeling intricate workflows that involve roles, approvals, decision points, business rules, controls, handoffs, systems, data, exceptions, and alternate process pathways.

• Ability to translate complex business operations into clear and detailed process designs that guide technical implementation.

• Experience facilitating process discovery, design, and future-state workshops with both business and technical stakeholders.

• Proven track record of identifying opportunities for process improvement, simplification, standardization, and automation.

• Experience in supporting Federal Government programs, systems, or modernization initiatives.

• Ability to collaborate effectively with Business Analysts, product/functional teams, architects, developers, and testers.

• Strong analytical, facilitation, visualization, communication, and problem-solving abilities.

• Must meet applicable Federal background investigation/security requirements.

• U.S. Citizen or Permanent Resident status is required.

• Reliable internet service is essential for effective telecommuting on remote days.

• Preferred: experience in designing or modernizing financial management, budgeting, acquisition, planning, accounting, or related business processes.

• Preferred: experience with Federal PPBE, budget formulation, budget execution, acquisition planning, or IT investment management processes.

• Preferred: experience in supporting Department of Veterans Affairs programs, systems, or business processes.

• Preferred: experience in designing processes for configurable enterprise, workflow, ERP/EPM, financial, or low-code platforms.

• Preferred: experience with OneStream, ServiceNow, Appian, Salesforce, or similar workflow-driven platforms.

• Preferred: experience applying human-centered design or service-design methodologies, including journey mapping and service blueprinting.

• Preferred: experience with Visio, Lucidchart, Signavio, ARIS, or similar process modeling/design tools.

• Preferred: familiarity with Agile delivery, Jira, and Confluence.

• Preferred: relevant certification in BPM, Lean Six Sigma, Service Design, Human-Centered Design, or related fields.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Health Savings Account with company contributions when enrolled in an eligible plan.

• Company-paid Life, Accidental Death, Short-term & Long-term Disability insurance.

• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance options.

• Voluntary Medical & Dependent Care Flexible Spending Accounts.

• Accrued Paid Time Off.

• Company-paid Holidays.

• 401(k) Retirement Plan with company matching contributions.

• Standard business hours from Monday through Friday.

• Remote work arrangement available.

• Reliable internet service to support effective telecommuting on remote days.