Business Process Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Offer support as a Scrum Master, Requirements Analyst, and backup Project Lead for the FFSS Fee Basis Claims Archive and E-Learning applications.

• Assist with upcoming iFAMS integrations and EHRM rollouts within the VA ecosystem.

• Enhance and refine business processes, policies, roles, responsibilities, and performance metrics.

• Execute current-state analysis, gap analysis, benchmarking, identification of best practices, and organizational assessments.

• Strategize and implement future-state designs, change management initiatives, and transition plans.

• Collaborate with customers, IT services, client services, business teams, and technology teams.

• Supervise the development and upkeep of quality programs, systems, processes, and procedures.

• Interpret policies, regulations, governmental guidelines, and agency standards to ensure compliance.

• Provide ongoing process-analysis oversight to operating entities.

• Determine system requirements and conduct interviews with clients.

• Prepare and deliver presentations and training sessions on measurement, analysis, improvement, and control.

• Carry out cost-benefit analyses as necessary.

• Offer technical solutions to complex challenges and represent the organization on project-related technical matters.

• Contribute to specific programs and projects while working autonomously under general direction.

⛳️ Requirements

• A Bachelor’s degree and a minimum of ten (10) years of experience; alternatively, an additional eight years of relevant experience may substitute for formal education.

• A degree in engineering or a related scientific or technical field is mandatory.

• Must be a US citizen with the capacity to obtain and maintain a Public Trust clearance.

• Extensive knowledge of Agile and SAFe methodologies is essential.

• Demonstrated success in leading and delivering complex projects effectively.

• Experience in business, functional, and technical domains, including research activities.

• Proven experience in proposing innovative solutions within areas of functional expertise.

• Skilled in eliciting and documenting business requirements, processes, and workflows.

• Capable of creating functional specifications, user stories, use cases, and process flow diagrams.

• Familiarity with business modeling techniques and tools such as UML and BPMN.

• Proficient in Microsoft Visio, Lucidchart, or equivalent documentation tools.

• Knowledge of Agile and Waterfall software development methodologies is preferred.

• Experienced with project management and tracking tools like JIRA, Trello, or Microsoft Project.

• Understanding of database concepts with basic querying skills.

• Proficient in data analysis tools such as Excel, SQL, Power BI, Tableau, or similar.

• Strong analytical, critical thinking, presentation, organizational, interpersonal, verbal, and written communication abilities.

• Ability to interpret technical information into business terminology.

• Experience in facilitating workshops and meetings.

• Capable of identifying issues, suggesting solutions, and making informed decisions.

• Proven experience in leading and mentoring junior analysts and team members.

• Experience in managing and coordinating cross-functional project teams.

• Knowledge of industry-specific regulations, standards, and best practices.

• Ability to comprehend customer needs and deliver solutions that meet business objectives.

• Strong documentation abilities.

• Flexibility to adapt to changing priorities and work environments.

🏝️ Benefits

• Fully remote work option available.

• Significant opportunities for career growth.

• Ongoing education and certifications pertinent to the role.

• Equal Opportunity Employer.