Business Process Analyst

This is a fully remote position, open to applicants in California, +13 more states.

📋 Description

• Oversee operational quality, productivity, inventory, aging, turnaround times, and capacity.

• Assist in capacity analysis and workforce planning.

• Deliver operational insights, metrics, dashboards, and reporting to aid leadership in decision-making.

• Foster relationships with Operations stakeholders and conduct regular check-ins.

• Collect feedback from stakeholders and pinpoint business and process gaps.

• Suggest enhancements for operations, reporting, and workflows.

• Evaluate workflows to boost productivity, efficiency, automation, and operational effectiveness.

• Aid in the implementation and operational readiness for new processes, systems, and enhancements.

• Coordinate cross-functional adoption efforts and assess outcomes.

• Document operational processes and maintain guidance on processes.

• Act as an operational subject matter expert for projects, pilots, beta tests, user acceptance testing, and business initiatives.

• Collaborate with Product, Technology, Project Management, Learning & Development, and Operations stakeholders.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• 2+ years of relevant experience.

• Experience in supporting operational improvement initiatives.

• Proficient in Microsoft 365.

• Proficient in Excel.

• Proficient in Power BI/Domo or similar reporting tools.

• Proficient in collaboration platforms.

• Excellent written and verbal communication skills.

• Strong interpersonal abilities.

• Capacity to manage multiple tasks and respond promptly to urgent issues.

• Ability to adapt to changes while ensuring operational continuity.

• Strong analytical, facilitation, and problem-solving skills.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• PTO/paid sick leave.

• Employee stock purchase plan.

• Inclusive, people-first workplace culture.

• Equal opportunity employment.