Business Process, AI Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Recognize repetitive tasks and pinpoint areas for enhancement in administration, maintenance, and reporting efficiency.

• Design, test, and uphold AI assistants, bots, and automated workflows.

• Integrate existing systems through API connections or other practical solutions.

• Create AI-driven tools for tasks such as document follow-ups, invoice verification, maintenance tracking, reporting, and internal knowledge management.

• Oversee automation performance, troubleshoot any errors, and document workflows and procedures.

• Assess improvements based on time savings, reduced manual labor, and enhanced accuracy.

• Manage employee records, onboarding checklists, and document expiration tracking using BrightHR.

• Keep equipment records, maintenance schedules, work orders, and reminders in MaintainX.

• Assist in processing supplier invoices, account coding, and reconciliations in Xero.

• Analyze spreadsheets and workflows to minimize duplication and enhance reporting.

• Ensure accurate record-keeping and follow up on missing documents, outstanding tasks, and unresolved issues.

• Compile clear reports on onboarding requirements, equipment maintenance, invoice discrepancies, and operational tasks.

• Collaborate with management, administrators, workshop staff, and field crew leaders.

• Train team members on approved AI tools and automated workflows.

• Provide updates on progress, document enhancements, and escalate issues requiring management's attention.

• Uphold confidentiality and verify AI-generated outputs before implementation.

⛳️ Requirements

• Candidate must be based in the Philippines.

• Practical experience in building and maintaining AI assistants, bots, or business workflow automations.

• Ability to present a real automation project, explaining its functionality, error management, and the results achieved.

• Hands-on experience with AI tools and automation platforms such as ChatGPT, Claude, Microsoft Copilot, Make, Zapier, n8n, or Power Automate.

• Background in administering business systems and enhancing operational processes.

• Proficient in Excel or spreadsheet management, with the ability to organize and validate data effectively.

• Familiarity with Xero supplier invoices and reconciliations.

• Experience in maintaining employee, compliance, equipment, or other business records.

• Knowledge of system integrations, workflow testing, permissions, and error handling.

• Excellent organizational, problem-solving, and follow-up abilities.

• Proficient in written and spoken English, with the capability to communicate effectively with Australian stakeholders.

• Ability to work autonomously, exercise sound judgment, and escalate issues as necessary.

• Reliable internet connection and availability to align with NSW business hours.

• Desirable: Experience with BrightHR and MaintainX or similar HR and maintenance management systems.

• Desirable: Knowledge of APIs, webhooks, or basic scripting.

• Desirable: Background in supporting Australian construction, civil contracting, drilling, trades, logistics, or equipment-based businesses.

• Desirable: Experience in documenting processes and training teams to adopt new systems.

🏝️ Benefits

• Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG contributions.

• Applicable taxes and statutory deductions managed according to Philippine labor and tax regulations.

• Employer of Record (EOR) employment setup.

• 100% remote work from home.