Business Operations Support

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Monitor costs associated with service delivery, such as labor, subcontractor expenses, logistics, inventory, and operational expenditures.

• Ensure accuracy in financial reporting and billing procedures.

• Assist in financial reviews of contracts and activities related to revenue assurance.

• Work collaboratively with internal teams on Time & Materials (T&M) billing processes.

• Oversee daily business operations and ensure compliance with established protocols.

• Coordinate operational projects, initiatives, and activities focused on continuous improvement.

• Track performance metrics related to service delivery, operational KPIs, and overall business objectives.

• Aid in workforce planning, resource scheduling, and coordination.

• Maintain operational documentation, process maps, and standard operating procedures.

• Generate regular operational reports, dashboards, performance scorecards, financial reports, presentations, business reviews, and executive summaries.

• Conduct analyses of financial and operational data to uncover trends, risks, opportunities, and performance gaps.

• Ensure the accuracy and integrity of operational data and reporting systems.

• Liaise with internal departments and external stakeholders on financial, invoicing, and operational issues.

• Support functions related to accounts receivable, accounts payable, procurement, invoicing, budget tracking, and expense management.

• Identify and implement enhancements to processes and operational best practices.

• Assist with compliance processes, internal audits, business reviews, and quality assurance efforts.

• Maintain operational records, databases, and tracking tools.

• Support onboarding, training coordination, and operational communication efforts.

• Manage special projects and ad hoc requests as assigned by management.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Operations Management, Finance, Supply Chain Management, or a related discipline.

• At least 2 years of experience in business operations, operational support, project coordination, business analytics, or a similar field.

• Strong analytical and problem-solving capabilities.

• Proficient in Microsoft Excel, Power BI, and other reporting tools.

• Experience with ERP, CRM, or operational management systems.

• Exceptional organizational and time-management skills.

• Strong verbal and written communication skills.

• Ability to juggle multiple priorities in a fast-paced environment.

🏝️ Benefits

• Conditional offer subject to successful completion of applicable screening criteria.

• Equal-opportunity employment policy.