Business Operations Support

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee client relationships through proactive communication via phone and email.

• Offer individualized coaching to CLA clients regarding program uploads and delivery methods.

• Address initial airtime inquiries and facilitate the onboarding process for new clients.

• Handle CLA contracts, amendments, billing operations, and credit card transactions.

• Ensure accuracy in QuickBooks and execute timely financial data entry.

• Initiate collection efforts and assist with accounts receivable, reconciliation, and financial forecasting.

• Generate Master Control reports to aid in client invoicing.

• Verify and confirm the accuracy of the electronic program guide.

• Assist in the development and implementation of departmental processes, procedures, and training materials.

• Suggest best practices for operational efficiency.

• Manage leased access channels and facilitate seamless collaboration across teams.

• Engage in CLA business decisions, providing insights on scheduling and program delivery challenges.

• Perform additional related responsibilities as assigned.

⛳️ Requirements

• Exceptional attention to detail.

• Strong communication skills.

• Extensive technical and scheduling knowledge.

• Ability to work collaboratively with Master Control/TechOps, Finance, and internal CLA teams.

• Ability to exercise independent judgment and discretion in significant operational issues.

• Consistent and punctual attendance is required.

• Must be legally authorized to work in the United States.

• Primary work location should be within the United States.

🏝️ Benefits

• Paid Time Off (PTO).

• 401(k) plan.

• Short-Term Disability coverage.

• Long-Term Disability coverage.

• Supplemental Life Insurance.

• Fully remote work opportunity.