Business Operations Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist in the daily operations of Salsify’s commercial and service execution engine.

• Monitor service capacity, workload management, delivery timelines, consultant availability, and project assignments utilizing Kimble.

• Manage and prioritize incoming GTM field enablement and operational requests.

• Facilitate the distribution of requests, completion of tasks, and delivery of operational outputs in collaboration with GTM managers.

• Oversee the coordination of cross-functional transitions among Sales, Marketing, Global Services, and Revenue Operations.

• Help with the administrative processes as deals move from sales to active implementation.

• Update and maintain Standard Operating Procedures (SOPs), service playbooks, workflow guides, change logs, and team enablement resources in Confluence and Google Docs.

• Collect, organize, compile, and format operational data and reports in Google Sheets.

• Generate capacity summaries, pipeline updates, team availability reports, performance presentations, and ad-hoc operational analyses.

• Offer basic administrative assistance, user updates, troubleshooting, and process advice across Salesforce, Kimble, Gong, and Jira.

• Serve as the initial point of contact for operational queries and escalate complex system or architectural concerns.

• Solicit feedback from delivery leads, sales representatives, and marketing managers.

• Provide cross-functional backup and operational support within the operations team.

⛳️ Requirements

• Familiarity with Salsify’s products, field dynamics, and cross-functional delivery processes.

• Excellent organizational abilities and a collaborative approach.

• Capacity to support sales, marketing, and global services operations.

• Experience or capability in tracking staffing allocation, service capacity, workload, and scheduling using Kimble.

• Skill in triaging GTM support and field enablement requests.

• Competence in coordinating tool access, request distribution, task completion, and operational deliverables.

• Ability to uphold SOPs, playbooks, workflow guides, change logs, and knowledge bases.

• Proficiency in Google Sheets and Google Docs.

• Knowledge of Confluence.

• Familiarity with core GTM and Services tools, including Salesforce, Kimble, Gong, or Jira.

• Capability to provide basic troubleshooting, user updates, and process guidance.

• Ability to compile and format operational reports, capacity summaries, pipeline updates, and performance presentations.

• Willingness and ability to collaborate across Sales, Marketing, Global Services, and Revenue Operations.

• Skill in identifying scheduling bottlenecks, data discrepancies, and field requests to the Senior Manager of GTM Operations.

🏝️ Benefits

• Equity in the form of stock options for all employees at Salsify.

• Comprehensive health and medical benefits for full-time employees.

• Paid time off (PTO) for full-time employees.

• Total Rewards plan available for full-time employees.

• Potential for commission plans or bonus incentives for eligible positions.

• Reasonable accommodations provided during the application, interview, and employment processes.