Business Operations, Program Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee the operational unit to support and enhance real-time operations.

• Optimize resource utilization to ensure customer satisfaction, productivity, adherence to payroll schedules, and achievement of goals.

• Create and track key performance indicators for staff performance and operational activities.

• Assess business processes, procedures, and systems while recommending enhancements.

• Engage in quality improvement initiatives and spearhead ongoing enhancement efforts.

• Allocate and supervise staff caseloads and account assignments.

• Assess program effectiveness through reporting and present insights to leadership.

• Monitor and evaluate compliance with established standards.

• Foster staff development through internal and external resources as well as on-the-job training.

• Establish and nurture relationships with State agencies in a key liaison role.

• Address and resolve escalated customer complaints.

• Convey goals, expectations, and outcomes to both internal and external stakeholders.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• A Bachelor’s degree in business management or business administration is preferred.

• Minimum of three (3) years of progressively responsible experience in people management.

• Proven experience in building highly effective teams.

🏝️ Benefits

• Access to internal and external professional development resources.

• On-the-job training opportunities.

• Commitment to equal opportunity and affirmative action employment.