Director, Business Systems

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the systems that facilitate Aurora’s quote-to-cash, go-to-market, and finance operations.

• Manage a small, skilled team.

• Take ownership of the integration and functionality of HubSpot, Salesforce, Continuous, Zuora, NetSuite, Gainsight, data flows in Snowflake, and other RevOps tools.

• Establish the systems architecture and strategic roadmap.

• Collaborate with leaders in Finance, Sales, Marketing, Operations, and Product to ensure alignment of priorities.

• Remain engaged with system configurations and make well-informed technical decisions.

• Automate the quote-to-cash process for both sales-led and self-service purchases across various regions.

• Develop a scalable architecture that accommodates campaigns, products, pricing models, and diverse geographies.

• Act as a strategic collaborator for Finance and GTM leaders.

• Foster a self-organizing team that utilizes automation and AI for intake management, backlog, and prioritization.

• Document and enhance processes and systems architecture.

• Identify deficiencies and exceptional cases, prioritizing necessary improvements.

• Streamline the technology stack by consolidating platforms and phasing out outdated tools.

• Oversee systems governance, vendor relationships, team budget, SOX-compliant controls, and practical applications of AI.

⛳️ Requirements

• Over 12 years of experience in business systems, revenue operations systems, or finance systems.

• More than 4 years of experience in team leadership.

• Extensive hands-on experience with Salesforce (CPQ or Revenue Cloud) and subscription billing platforms like Zuora.

• Proficient knowledge of NetSuite or an equivalent ERP system.

• Strong grasp of quote-to-cash and order-to-revenue processes within a B2B SaaS environment, including usage-based or hybrid pricing models.

• Proven history of leading system and billing implementations, migrations, integrations, or re-architectures from defining requirements through to rollout.

• Experience in managing change processes and release management, including environment oversight, testing, and structured deployment practices.

• Background in establishing data governance and hygiene standards across CRM, billing, and ERP systems.

• Capability to articulate technical trade-offs to Finance and GTM executives in clear and understandable terms.

• Experience in setting up intake, sprint, or backlog methodologies for a systems team.

• Sound judgment on the appropriateness of configuration, customization, integration, or adaptation of underlying processes.

• Experience in managing contractors, systems vendors, and implementation partners within budget, including statements of work (SOWs) and renewals.

• Familiarity with revenue recognition principles (ASC 606) and SOX IT general controls as they pertain to finance systems.

• Salesforce, Zuora, or NetSuite certifications are advantageous.

🏝️ Benefits

• Equity

• Bonus

• Flexible PTO

• Parental Leave

• WFH Stipend

• Coworking Stipend

• Energize Fridays

• Connectivity Stipend

• Learning & Development

• Medical, Dental, and Vision