Business Operations Manager – Program

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Oversee the operational unit to support and assist with real-time activities.

• Optimize resource allocation to enhance customer satisfaction, productivity, adherence to payroll schedules, and achievement of objectives.

• Create and track essential performance indicators for staff effectiveness and operational functions.

• Assess business processes, procedures, and systems, providing recommendations for enhancements.

• Engage in quality improvement initiatives and spearhead continuous improvement endeavors.

• Delegate and supervise staff caseloads and account assignments.

• Analyze program effectiveness through reports and present insights to leadership.

• Ensure compliance standards are monitored and measured.

• Foster staff development through both internal and external resources as well as on-the-job training.

• Cultivate and sustain relationships with state agencies as a principal liaison.

• Address escalated customer grievances.

• Convey goals, expectations, and outcomes to both internal and external stakeholders.

⛳️ Requirements

• A Bachelor’s Degree is required.

• A Bachelor’s in business management or business administration is preferred.

• Minimum of three (3) years of progressively responsible experience in people management.

• Proven experience in building highly effective teams.

🏝️ Benefits

• Access to internal and external professional development resources.

• On-the-job training opportunities.

• Commitment to equal opportunity/affirmative action employment.