Business Operations Manager – Global Agency Accounts

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Act as the operational lead and trusted advisor for the Global Agency Accounts organization.

• Serve as the primary coordination hub among global health agencies, donors, procurement organizations, NGOs, and strategic partners.

• Convert business objectives into implementable operational strategies.

• Oversee annual business planning, forecasting, performance evaluations, and tracking of organizational goals.

• Manage visibility across opportunities, tenders, contracts, partnerships, and funding endeavors.

• Create executive dashboards, KPIs, reporting tools, and metrics for business performance.

• Provide data-driven insights and recommendations to support strategic decision-making.

• Lead intricate cross-functional initiatives that involve Commercial, Finance, Legal, Regulatory, Supply Chain, Marketing, Medical Affairs, and Regional teams.

• Develop and refine scalable processes, governance frameworks, and operational models.

• Champion continuous improvement, digital transformation, and optimization of business systems.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Public Health, International Development, Life Sciences, Supply Chain, Healthcare Management, or a related discipline.

• At least 8 years of experience in business operations, commercial operations, strategy, consulting, program management, or global health operations.

• Proven experience in developing operating models, governance frameworks, and performance management systems.

• Background in leading complex cross-functional initiatives within a global matrix organization.

• Strong analytical and problem-solving abilities.

• Advanced skills in Excel, Power BI, business intelligence, reporting, and performance-tracking tools.

• Experience in creating dashboards, KPIs, forecasting models, and reports for executive-level audiences.

• Excellent project, portfolio, stakeholder, and change management skills.

• Strong communication and presentation abilities, with a history of influencing senior leadership and diverse stakeholders.

• A Master's degree (MBA, MPH, MHA) is preferred.

• Experience in healthcare, medical devices, diagnostics, pharmaceuticals, or global health organizations is preferred.

• Familiarity with global donors, procurement agencies, NGOs, CRM/ERP systems, and business transformation initiatives is preferred.

🏝️ Benefits

• Variable pay.

• Comprehensive Total Rewards program.

• Opportunities for reward and recognition.

• Competitive compensation and benefits packages.

• Opportunities for learning, growth, and development.

• Face-to-face collaboration to foster learning, progress, and success.

• Up to 10% travel required.