Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of senior program management within Audio Development, overseeing workstreams, milestones, and deliverables.

• Maintain oversight on progress, risks, and necessary interventions.

• Identify blockers and facilitate solutions across various teams.

• Manage dependencies across functions effectively.

• Advocate for Audio Development needs during Product and Engineering roadmap discussions and planning sessions.

• Coordinate collaborative workstreams and initiatives with Product and Engineering teams.

• Integrate Audio Development context, data, needs, and trade-offs into product decision-making.

• Monitor product initiatives impacting Sounds and highlight dependencies or risks.

• Oversee team meeting schedules, agendas, follow-ups, and action item tracking.

• Prepare materials for leadership presentations and cross-functional meetings.

• Ensure that information is disseminated to the appropriate stakeholders.

• Assist category leads in preparing for significant meetings.

• Manage and report on the monthly audio development budget, which is approximately $120,000.

• Track expenditures related to in-house production, third-party labels, and artist partnerships.

• Highlight budget risks and variances, along with recommendations.

• Collaborate with Finance on reporting and financial processes.

• Identify and resolve bottlenecks in contracting, approvals, and tracking procedures.

• Enhance systems with Content Operations to minimize manual friction.

• Act as the first-line escalation point for cross-functional challenges.

• Aggregate catalog performance, expenditure, and content health data for leadership review.

• Recognize trends and issues, providing operational insights to support category leads.

⛳️ Requirements

• 3–6 years of experience in program management, content operations, or business operations, preferably within a music, media, or subscription business.

• Strong program and project management capabilities, with a background in overseeing complex, multi-team workstreams.

• Comfortable managing meeting schedules, executive communications, and cross-functional collaboration.

• Experience in budget management and financial tracking.

• Highly organized, proactive, and capable of navigating ambiguity without needing explicit direction.

• Familiarity with tools such as Airtable, Notion, Linear, or other similar workflow and productivity platforms.

• Background in music technology or creator-focused technology.

• Proven experience in establishing automations and scalable workflows to enhance team operations.

• Experience in designing processes and systems in ambiguous or rapidly changing environments.

🏝️ Benefits

• Competitive salary with annual evaluations and equity opportunities.

• Unlimited paid time off to recharge and flourish.

• Comprehensive medical, dental, and vision insurance for you and your dependents.

• 401(k) plan with immediate vesting and company matching.

• 12 weeks of fully paid parental leave for non-birthing parents, and 18-20 weeks for birthing parents.

• Option to work remotely or connect at office hubs and creative spaces globally.

• Annual budget for learning, leadership programs, and team ambassador opportunities.

• Inclusive events, team meet-ups, and active Employee Resource Groups.