Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and enhance comprehensive business processes throughout the sales and customer lifecycle, from lead generation to quoting, closing, and renewal.

• Develop and implement sales and customer success enablement programs, which include onboarding, playbooks, and the adoption of methodologies (e.g., MEDDPICC or similar frameworks).

• Promote the usage of new go-to-market tools, such as Gong and DealHub, by providing rollout strategies, training materials, workflow setups, usage monitoring, and troubleshooting support.

• Create and sustain quoting workflows in DealHub, ensuring that pricing, approvals, and contract terms progress efficiently through the pipeline.

• Define, monitor, and report on essential business KPIs, including MQL, SQL, ARR, NDR, and conversion rates.

• Generate recurring and ad hoc reports and dashboards, as well as analyze pipeline health, representative performance, cohort trends, and funnel conversion rates.

• Serve as a reliable partner and coach to sales and customer success representatives regarding new processes and tools.

• Identify and rectify inefficiencies in current workflows through redesign efforts.

• Incorporate AI tools such as Claude and ChatGPT into daily operational tasks.

• Work collaboratively with Sales, Customer Success, Marketing, and the Salesforce/Gong administration team to synchronize systems and processes.

⛳️ Requirements

• 6-8+ years of experience in Business Operations, Sales Operations, or Revenue Operations, preferably within a SaaS environment.

• Familiarity with a hyper-growth environment as it pertains to the adoption of systems and methodologies across the organization.

• Proven ability to manage complex, cross-functional business processes from start to finish.

• Strong analytical abilities, comfortable working with data, creating reports, and translating numbers into clear narratives that inform business decisions.

• A solid background in sales and/or customer success enablement, including training, playbooks, and methodology implementation.

• A history of driving the adoption of new tools and systems across a sales/customer success organization, rather than merely implementing them.

• Comprehensive understanding of SaaS business fundamentals and key performance indicators (pipeline, forecasting, retention, velocity).

• Practical experience in building quotes and CPQ workflows using DealHub.

• Demonstrated proficiency with AI tools in daily tasks (prompting, building workflows, utilizing AI for analysis or documentation): this is essential for the role.

• Strong skills in Excel/Sheets; experience with Salesforce is a plus.

• Experience in healthcare technology or healthcare SaaS is advantageous but not mandatory.

• A highly motivated self-starter who takes initiative without requiring close supervision.

• A natural self-learner, enthusiastic about quickly acquiring new domains, tools, and processes.

• Strong problem-solving skills, with the ability to dissect ambiguous or complex situations into clear, actionable steps.

• Excellent interpersonal skills; comfortable engaging with representatives, managers, and executives alike.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Flexible work arrangements, including remote work options.

• Opportunities for professional development and continuous learning.

• A dynamic and inclusive work environment.