This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operational unit to support and enhance real-time operations.

• Optimize resource utilization to ensure customer satisfaction, productivity, adherence to payroll schedules, and achievement of goals.

• Create and track key performance indicators for staff performance and operational functions.

• Assess business processes, procedures, and systems, providing recommendations for enhancements.

• Engage in quality improvement initiatives and spearhead continuous improvement activities.

• Allocate and supervise staff caseloads and account assignments.

• Assess program effectiveness through reporting and present insights to leadership.

• Ensure compliance standards are monitored and measured effectively.

• Foster staff development through both internal and external resources as well as on-the-job training.

• Establish and nurture relationships with State agencies, acting as a vital liaison.

• Address and resolve escalated customer complaints.

• Articulate goals, expectations, and outcomes with both internal and external stakeholders.

⛳️ Requirements

• A Bachelor's Degree is required.

• A degree in business management or business administration is preferred.

• Minimum of three (3) years of progressively responsible experience in people management.

• Proven experience in building highly effective teams.

🏝️ Benefits

• Equal opportunity/affirmative action employer.

• Opportunities for professional growth and development.

• Access to internal and external resources along with on-the-job training.