This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee essential performance metrics to assess employee performance and operational functions.

• Continuously review business processes, procedures, and systems, providing recommendations for enhancement.

• Engage in quality improvement initiatives and spearhead continuous improvement efforts.

• Allocate and supervise staff caseloads and account distribution.

• Assess program effectiveness through generated reports and present findings to leadership.

• Monitor and evaluate compliance standards.

• Foster staff development through both internal and external resources as well as on-the-job training.

• Cultivate and sustain relationships with State agencies as a primary liaison.

• Address escalated customer complaints effectively.

• Convey goals, expectations, and outcomes to both internal and external stakeholders as necessary.

⛳️ Requirements

• A Bachelor’s Degree is required.

• A Bachelor’s degree in business management or business administration is preferred.

• A minimum of three (3) years of progressively responsible experience in people management.

• Proven experience in building highly effective teams.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• A supportive and inclusive work environment.