Business Operations Manager

This is a fully remote position, open to applicants in Brazil, +5 more countries.

📋 Description

• Develop, manage, and uphold company standard operating procedures (SOPs), process libraries, and centralized documentation.

• Oversee software subscriptions, tool licenses, and operational renewals.

• Coordinate project workflows, maintain master trackers, follow up on deliverables and deadlines, identify blockers, and ensure proper Asana project maintenance.

• Manage vendor contracts, compliance/insurance documentation, and key operational timelines.

• Prepare meeting agendas, take notes, and ensure follow-through on action items.

• Facilitate the entire recruitment and onboarding process for new team members.

• Monitor team training compliance by assigning, tracking, and ensuring completion of required modules.

• Lead virtual team-building activities and manage employee recognitions.

• Organize event planning, including virtual events and intricate in-person travel arrangements.

• Address support tickets, moderate the application feed, and escalate issues as needed.

• Potentially assist with legal and/or financial operations based on the needs of the team.

• Act as a unifying force within the team to enhance workflows, organize documentation, foster team culture, and ensure efficient daily operations.

• Execute a seamless transition as a direct replacement for a long-tenured team member.

⛳️ Requirements

• A minimum of 3 to 5 years of demonstrated experience in business operations or related roles with US-based firms, preferably in early to mid-stage startups.

• Fluent in English with outstanding written and verbal communication abilities.

• Residing in Central America or South America (LATAM) to align with standard US working hours.

• Highly proficient in Asana, process tools, Slack, and Google Workspace.

• Experience with AI tools such as Claude and Gemini to enhance productivity and workflows.

• Proactive, dependable, comfortable assuming ownership, collaborative, and exceptionally detail-oriented.

• Experience in the health, wellness, software, or tech sectors is advantageous.

• Candidates lacking a USA startup background will not be considered.

• Must be available to work Monday to Friday, 9 AM to 5 PM PST.

• Must be willing to work as an independent contractor and manage personal equipment, taxes, and benefits.

🏝️ Benefits

• Full-time contract with an initial term of 6 months and a strong likelihood of extension or renewal.

• 100% remote work environment.

• Inclusive company culture that emphasizes belonging, personal development, and continuous learning.

• As an independent contractor, enjoy the freedom and flexibility to manage your work on your own terms.