Business Operations Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Investigate escalated issues from customers and providers utilizing CRM and internal data tools, tracing problems to their root origins.

• Map provider data, agency procedures, and internal workflows to pinpoint process breakdowns.

• Analyze case and usage data to detect recurring issues, potential revenue-loss risks, and violation risks.

• Collaborate with Operations and providers to establish technical requirements and aid in issue resolution and ongoing process enhancement.

• Work alongside Operations, Development, and Product teams to propose process modifications, reports, dashboards, or product improvements.

• Document findings and suggestions for colleagues, managers, and product owners.

• Engage with customers as necessary.

• Maintain a comprehensive understanding of Fleetworthy's services.

⛳️ Requirements

• No previous experience in tolling or transportation is necessary.

• A natural systems thinker, with a curiosity about interconnections.

• Comfortable working with technology and data, including spreadsheets, CRM records, and reports.

• Basic Excel skills are expected; additional proficiency in Excel is advantageous.

• Strong analytical abilities and problem-solving instincts.

• Exceptional time management and attention to detail.

• Excellent interpersonal and professional communication skills.

• Capability to work independently as well as collaboratively within a team.

• Ability to foster a cohesive team environment.

• Demonstrates adherence to Fleetworthy Core Values.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.