Business Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Function as a subject-matter and platform authority for clients utilizing Pennylane

• Act as the intermediary between business executives, in-house accountants, and accounting firms

• Interact with users on a daily basis to comprehend the challenges they face

• Investigate inquiries and deliver answers or solutions

• Refer issues to technical teams when required

• Assist corporate accountants and accounting firms in importing their data into Pennylane to streamline migration

• Continuously enhance knowledge of the product, the organization, its vision, and its departments

• Receive, assess, and resolve accounting-related requests

• Monitor tickets until complete resolution

• Manage increasingly complex customer inquiries

• Develop and update help resources to encourage customer self-sufficiency

• Share accounting expertise and practical experience with team members

• Provide structured feedback to product teams based on customer interactions

• Identify opportunities for enhancement and spearhead improvement initiatives

⛳️ Requirements

• Degree or qualification in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)

• Minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons

• Direct experience collaborating with a business leader is advantageous

• Interest in innovative work tools and emerging technologies

• Self-driven, with the ability to independently solve problems and develop solutions

• Familiarity with Pennylane is an advantage

• Professional proficiency in English

• Strong written communication skills with the capability to convey concepts clearly and effectively

• Ability to understand and address customer needs while delivering exceptional service

• Capability to work autonomously as well as collaboratively within a team

• Adaptable and comfortable with rapid changes in the platform

• Eager to learn and stay informed about product advancements

• Must possess the right to work in France; the company does not provide visa sponsorship

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind)

• Meal vouchers (Swile card)

• 6 to 12 additional RTT days, on top of 5 weeks of paid vacation

• Opportunity to improve your English through Busuu

• Monthly allowance to facilitate working from home or from a coworking space

• Allocation of BSPCE (French employee stock options)

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib

• A Mac computer

• Company events, quarterly Tech Days for remote employees, and an annual company retreat