Business Operations & Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for both customers and their accountants.

• Act as the intermediary between business owners, internal accountants, and accounting firms.

• Investigate and comprehend issues faced by users.

• Provide solutions or escalate concerns to the technical teams as necessary.

• Assist in-house accountants and those from accounting firms in importing their data into Pennylane to streamline migration.

• Engage in continuous learning about the product, the company, and its various departments during the initial three months.

• Receive, assess, and resolve requests related to accounting.

• Monitor tickets until a complete resolution is achieved.

• Manage increasingly complex customer inquiries.

• Develop and refresh customer support resources.

• Share accounting insights and hands-on experience with team members.

• Convey well-articulated customer feedback to the Product teams.

• Recognize opportunities for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Formal education in accounting (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit [CCA], or Bachelor's in Administrative and Accounting Management).

• A minimum of 3 years of experience at an accounting firm, ideally encompassing at least three tax seasons.

• Experience working directly with business owners is advantageous.

• Strong interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to independently solve problems and identify solutions.

• Familiarity with Pennylane is a beneficial asset.

• Professional fluency in English.

• Excellent written communication skills and an ability to clearly convey concepts to users.

• Capacity to understand and address customer needs while fostering strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to the rapid evolution of tools.

• Eagerness to learn and keep abreast of product advancements.

• Must possess the right to work in France; Pennylane does not currently provide visa sponsorship.

🏝️ Benefits

• One of the top supplementary health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days alongside 5 weeks of paid annual leave.

• Opportunities to enhance your English skills through Busuu.

• A monthly allowance to support remote work or coworking space expenses.

• An allocation of BSPCE stock options.

• Access to 8,000 gyms across France and more than 300 wellness activities via Gymlib.

• Provision of a Mac.

• Tech Days every three months for remote Pennylaners.

• Annual company retreat.

• A highly flexible remote work culture.