Business Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter expert and platform authority for clients utilizing Pennylane for their accounting and financial management needs.

• Act as the intermediary between client executives, internal accountants, and accounting firms.

• Interact with users on a daily basis to comprehend the challenges they face.

• Investigate issues and provide solutions or answers.

• Refer issues to technical teams when required.

• Assist in-house accountants and accounting firms with data importation into Pennylane and support their migration efforts.

• Continuously enhance knowledge of the product, the organization, and its various departments.

• Receive, assess, and resolve accounting-related inquiries.

• Follow through on tickets until they are fully resolved.

• Manage increasingly complex customer inquiries.

• Develop and update help resources to promote customer self-sufficiency.

• Share accounting expertise and practical experience with colleagues.

• Provide product teams with insightful customer feedback and represent customer usage of the product.

• Identify opportunities for improvement and spearhead projects that enhance team efficiency.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• Minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Previous experience working directly with business owners is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, capable of independently resolving problems and finding solutions.

• Familiarity with Pennylane is a plus.

• Professional command of the English language.

• Strong written communication and instructional abilities.

• Capacity to understand and address customer needs while delivering exceptional service.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to swiftly changing platform dynamics.

• Enthusiasm for learning and staying current with product developments.

• Authorization to work in France is required; Pennylane does not currently offer visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available in the market (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Between 6 to 12 additional RTT days, supplementing 5 weeks of paid annual leave.

• An opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or use of a coworking space.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Company events, quarterly Tech Days for remote employees, and an annual offsite.