Business Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients and their accountants.

• Act as the intermediary between business owners, internal accountants, and accounting firms.

• Investigate and comprehend issues faced by users.

• Offer solutions or responses, and escalate matters to technical teams when required.

• Assist in-house and accounting firm accountants with importing their data into Pennylane for a smoother migration.

• Complete training at Pennylane Academy and consistently enhance knowledge of the product and company.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until full resolution is achieved.

• Manage client requests of escalating complexity.

• Develop and update customer support documentation.

• Share accounting expertise and field experience with team members.

• Provide structured feedback on customer usage to product teams.

• Identify areas for improvement and spearhead projects that enhance team efficiency.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• Minimum of 3 years of experience at an accounting firm, ideally including at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, capable of independently solving problems and finding solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication abilities and the capacity to explain concepts clearly to users.

• Ability to comprehend and respond to customer needs while maintaining robust client relationships.

• Capability to work both independently and as part of a team.

• Adaptability to rapid changes on the platform.

• Willingness to learn and stay informed about product advancements.

• Must possess the right to work in France; the employer does not sponsor visas.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid annual leave.

• Opportunities to enhance your English skills through Busuu.

• A monthly budget for remote work or coworking space.

• A BSPCE equity package.

• Access to 8,000 gyms across France and more than 300 wellness activities via Gymlib.

• A Mac for work use.

• Participation in company events, including Tech Days and an annual off-site.

• An inclusive and supportive work environment that promotes personal and professional growth.