Business Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a vital connector between Non-Clinical Operations, Finance, and Analytics.

• Oversee and facilitate cross-functional business operations, ongoing process enhancement, and quality improvement projects.

• Develop analyses and reports with compelling data visualizations, conveying intricate analytical insights to diverse audiences.

• Organize, direct, and evaluate extensive cross-departmental initiatives and daily performance metrics.

• Offer technical and reporting expertise along with process enhancement consultancy.

• Collaborate with leadership and the executive team to assess and analyze program and project outcomes.

• Assist project leaders in outlining business processes, data availability, requirements, and operational protocols.

• Perform trend analysis and aid in implementing recommendations focused on financial and operational effectiveness.

• Gather, analyze, and interpret both qualitative and quantitative data, including preliminary analytical and root cause investigations.

• Support exploratory data analysis and aggregation from authorization, claims, phone systems, and HR data sources.

• Document workflows and operational processes alongside subject matter experts to enhance operational efficiency.

• Record, assist in the development of activities, and launch operational performance analyses utilizing various computing tools.

• Generate analytic perspectives to assist management in interpreting historical operational performance.

• Collaborate with Workforce Management to design and modify adaptable operations staffing models.

• Conduct ad hoc analyses of various durations and complexities.

• Provide user-friendly tools for assessing, managing, and reporting the effectiveness of customer experience management.

• Document operational performance metrics and engage in defining study topics and methodologies.

• Examine processes and workflows to enhance key metrics and present findings in clear formats.

• Communicate promptly concerning deliverables.

• Work collaboratively across the organization to optimize efficiency and effectiveness.

• Assist in creating user acceptance test scripts and test plans.

• Support training, communications, presentations, and project documentation.

⛳️ Requirements

• Bachelor's degree is required.

• A combination of education and relevant work experience may be considered.

• At least 2 years of experience in process improvement, quality management, or data analytics.

• 6 years of experience may be considered as a substitute for a bachelor's degree.

• Strong analytical, planning, verbal, and written communication skills.

• Proficient in building analyses and reports and creating convincing data visualizations.

• Capable of translating complex analytical findings and concepts for different audiences.

• Skilled in identifying significant trends and utilizing technology tools to explore them.

• Exhibits good judgment and the ability to manage change effectively.

• Consistently meets deadlines.

• Ability to engage with all levels of management and collaborate across departments.

• Familiarity with CPT, ICD-10, revenue, place of service, diagnosis, and billing codes is advantageous.

• Proficient PC skills are required, particularly in Excel.

• Knowledgeable in Excel, Access, Outlook, Word, and Visio.

• Understanding of the healthcare delivery system.

• Familiarity with claims, authorizations, customer surveys, quality metrics, and process improvement methodologies.

• Self-motivated with minimal supervision required.

• Genesys Cloud experience is preferred.

🏝️ Benefits

• Potential availability of short-term incentives.

• Comprehensive benefits package.

• Health, life, voluntary, and various other benefits.

• Benefits and perks that promote physical, mental, emotional, and financial wellbeing.

• Tobacco-free workplace.